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International Digital Account Manager

4 meses atrás

Brasil, BR Smart Age Solutions Tempo inteiro

*Please make sure to submit your resume in English, it will not be accepted otherwise. The interview process will also be conducted in English


Smart Age Solutions is a Digital Marketing agency located in New York with a branch in Rio de Janeiro. We are looking for new talents who want to build a career in an American company with a Brazilian heart


Here at Smart Age, we offer a wide range of results-driven services and don’t settle for less-than-optimum quality. We create precise, fully customizable solutions that span intelligently across Search, Social, SEO, Retargeting, Email Marketing, Localized Strategy, and eCommerce. Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and platforms that deliver results today while planning for what’s coming tomorrow.


Job Overview


We are actively looking for an International Digital Account Manager to join our wonderful and friendly team. The ideal candidate will be a strategic thinker with extensive experience in Account Management and excellent communication and client management skills.


As an Account Manager at Smart Age Solutions, you'll be a vital part of our superstar team. Your role will focus on strengthening client partnerships and driving growth.


Responsibilities:


  • Foster and enhance relationships between clients and the company.
  • Take ownership of client relationships, overseeing onboarding, user adoption, retention, and satisfaction.
  • Identify opportunities for growth (cross-sell & up-sell) based on client needs.
  • Ensure ongoing customer success and serve as a trusted advisor, maximizing the value of our products and services.
  • Collaborate with clients to set and achieve critical goals, delivering exceptional value.
  • Contribute to a top-tier Customer Success unit within a collaborative team environment.


Qualifications:


  • Minimum of 2 years of Account Management or sales experience.
  • Proficiency in English is a requirement.
  • Proven track record in account management, customer success, or related roles, showcasing enhanced customer satisfaction, adoption, and retention.
  • Exceptional organizational skills, attention to detail, and the ability to work independently.
  • Service-oriented mindset with a talent for balancing commercial outcomes and customer needs.
  • Innate problem-solving skills and a positive outlook.
  • Possession of a Higher Education Degree.
  • Demonstrated experience in E-commerce and navigating the digital landscape.
  • Proven ability to manage multiple projects concurrently.
  • Strong time-management capabilities.
  • Excellent communication and relationship-building skills.
  • A creative problem solver with a proactive attitude.
  • Proficiency in negotiation, contract management, and execution.


Join us in shaping the future of global digital innovation We embrace diversity and inclusion, valuing talent and passion above all else. Don't miss out on this exciting opportunity to make your mark on the world stage. Apply now and let's embark on this journey together


*The hiring process will be conducted in English