Empregos atuais relacionados a Onboarding Specialist - São Paulo São Paulo, Estado de São Paulo - Fastmarkets
-
Onboarding Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Walker Lovell Tempo inteiroAbout the RoleWe are seeking a highly skilled Onboarding Specialist to join our team at Walker Lovell. As a key member of our operations team, you will be responsible for managing our customers' and carriers' experience through your relationships and technical expertise.Key ResponsibilitiesDevelop and implement creative solutions to onboard and train new...
-
Onboarding Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Fastmarkets Group Tempo inteiroAbout the RoleWe are seeking a highly motivated and experienced Onboarding Specialist to join our Customer Success department at Fastmarkets Group. As an Onboarding Specialist, you will play a critical role in providing a seamless and successful onboarding experience to our customers who are migrating from our legacy platform to our new Forest Platform.Key...
-
Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Fastmarkets Tempo inteiroAbout the RoleFastmarkets is seeking a highly skilled Onboarding Specialist to join our Customer Success department. As an Onboarding Specialist, you will play a critical role in providing a seamless and successful onboarding experience to our customers who are migrating from our legacy platform to our new Forest Platform.Key ResponsibilitiesDevelop and...
-
Project Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Project Specialist to join our Onboarding team. As a key member of our team, you will play a crucial role in defining and implementing our onboarding strategy across all products and customer segments.Key ResponsibilitiesLead cross-area projects to deliver efficiency and improve customer experienceDefine project...
-
Project Specialist
Há 9 horas
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Project Specialist to join our Onboarding team. As a key member of our team, you will play a crucial role in defining and implementing our onboarding strategy across all products and customer segments.Key ResponsibilitiesLead main projects for Onboarding, working with different teams and on cross-areas projects...
-
Customer Onboarding Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Validity Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Validity. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, helping them to get the most out of our products and services.Key ResponsibilitiesDevelop and implement customized...
-
Customer Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Validity Inc Tempo inteiroAbout the RoleAt Validity Inc, we're seeking a highly skilled and enthusiastic problem solver to join our team as a Customer Onboarding Specialist. As a key member of our team, you will be responsible for onboarding and training new clients, ensuring product adoption and usage, and driving revenue growth.Key ResponsibilitiesDevelop and implement onboarding...
-
Customer Onboarding Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Validity Tempo inteiroAbout the RoleAt Validity, we're seeking a highly skilled Client Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, helping them to get the most out of our products and services.Key ResponsibilitiesOnboarding and Training: You will work...
-
Customer Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Validity Tempo inteiroAbout the RoleAt Validity, we're seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our customer success department, you will be responsible for ensuring a seamless onboarding experience for our clients, empowering them to get the most out of our solutions.Key ResponsibilitiesOnboarding and Training: Develop and...
-
Partner Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Xometry Inc. Tempo inteiro**Job Summary**The Onboarding Partner Specialist is a key role at Xometry Inc., responsible for guiding prospective manufacturers through the multi-step vetting and onboarding process. This involves answering questions, setting up prospective manufacturers for a productive relationship with Xometry, and leveraging interpersonal skills, diligent task...
-
Customer Onboarding Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Validity Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Validity. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, providing them with the necessary training and support to get the most out of our products.Key ResponsibilitiesDevelop...
-
Partner Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Xometry Inc. Tempo inteiro**Job Summary**The Onboarding Partner Specialist is a key role at Xometry Inc., responsible for guiding prospective manufacturers through the multi-step vetting and onboarding process. This involves answering questions, setting up prospective manufacturers for a productive relationship with Xometry, and leveraging interpersonal skills, diligent task...
-
Client Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil UBS Tempo inteiroAbout the RoleWe are seeking a highly skilled Client Onboarding Formalities Specialist to join our team at UBS. As a key member of our Integrated Client Lifecycle Services (ICLS) Operations Team, you will play a critical role in ensuring the smooth onboarding of clients and maintaining their relationships with our firm.Key ResponsibilitiesDevelop and...
-
Senior Onboarding Compliance Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroEbury is a leading FinTech company, recognized for its innovative approach to financial services. We offer a range of products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.**Job Summary**The Senior Onboarding Compliance Specialist plays a critical role in ensuring the smooth...
-
Customer Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Insider Tempo inteiroAbout UsInsider is a leading B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform for Customer Experience and Marketing offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.We've achieved unicorn status following our Series D round...
-
Onboarding Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroEbury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration.Key Responsibilities:Safeguard Ebury, our existing clients, and prospective client relationships from...
-
Customer Onboarding Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Insider Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at Insider, a leading B2B SaaS company. As a key member of our post-sale team, you will be responsible for transitioning our clients from the sales process through onboarding and implementation of our platform.Key ResponsibilitiesProject manage customer onboardings to...
-
Customer Onboarding Specialist
2 semanas atrás
São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia LTDA Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our Customer Care team at Edrone Brasil Tecnologia LTDA. As a key figure in the onboarding process, you will play a crucial role in ensuring a seamless experience for our customers.Key ResponsibilitiesProvide exceptional customer support and service, initiating the...
-
Customer Onboarding Specialist
Há 7 dias
São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia LTDA Tempo inteiroAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as an Onboarding Specialist. As a key member of our team, you will play a crucial role in ensuring a seamless onboarding experience for our customers.Key ResponsibilitiesProvide exceptional customer support and service, initiating the onboarding...
-
Implementation Specialist, Lodging
2 semanas atrás
São Paulo, São Paulo, Brasil Hopper Tempo inteiroAbout the JobThe Implementation Specialist (IS) - Brazil role is the primary point of contact and connectivity champion during the onboarding process of new hotel contracts. The IS is responsible for effectively communicating directly with new hotel partners to gain the information necessary to map their properties and subsequently activate them, while...
Onboarding Specialist
4 meses atrás
Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.
Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.
We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.
Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.
Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company. It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.
About the Role
The Onboarding Specialist (Forest) will provide a seamless and successful onboarding experience to existing customers who are migrating from the Forest legacy platform and to those customers who have low engagement and need to familiarise with the new Forest Platform.
You will be joining a global and collaborative established Customer Success department who strive to offer our customers the best possible experience – both from their first interactions with Fastmarkets and throughout their journey with us.
The Migration Specialist will be looking after the entire Forest commodity across all our regions (US, EMEA and APAC).
Principle Accountabilities Platform Webinar training Customisation sessions (121 training with customers) Identifying leads/upsell opportunities. Segmenting cohorts of accounts for the Platform migration Detecting ‘at risk’ accounts
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality. We are looking for individuals with customer facing experience, who are passionate about having conversations with clients.
Your Experience Ability to build rapport and interact with customers. Exceptional communication skills (with an emphasis on presentation skills) The ability to build out workspaces and customise our platform to meet our customer needs. A customer centric mindset, focusing on customer loyalty, satisfaction, whilst remaining commercially minded Experience of working in a global business Knowledge of a second language would be beneficial. Experience of delivering a migration in the past would be beneficial. Experience utilizing Customer Success Engagement Platform would be beneficial.
Other responsibilities will include:
Working with the Account Executives and Account Managers to define and document the customer's expectations of the Platform and how they are determining their ROI Using this information, and customer knowledge, to put together the correct migration programme - following the standard approach where possible but tailoring the approach where required Agreeing KPI's with the customer (and Account Manager) on what a successful migration looks like, monitor and report on this data Developing rapport with the key Customer stakeholders to ensure their support when engaging and training users Supporting the process of developing tools and techniques to accelerate the platform migration and enhance the customer experience during the process Identifying gaps in a customer’s current package and solution and effectively documenting and communicating this to Account Managers Maintaining thorough and up to date client documentation Ensuring a successful transition to Customer Success/Account Management post migration
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.
Our Values
Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.
Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do.
Our values are:
METRICS DRIVEN.
We use insights to improve our customers’ experience and our business performance
ACCOUNTABLE.
We are accountable to ourselves and those we work with: we keep our promises and get things done
GROWTH MINDSET.
This value enables us to be nimble to the changing realities and operate with a sense of urgency
INCLUSIVE.
We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
CUSTOMER CENTRIC.
We are customer-centric in all that we do
COLLABORATIVE.
We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.
You’ve read a little about us – now it’s over to you
If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.
Location:
Brazil
Contract type:
12 Month Fixed Term Contract
Package:
Competitive Salary + Bonus & Great Benefits
