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Partner Onboarding Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Xometry Inc. Tempo inteiro

**Job Summary**

The Onboarding Partner Specialist is a key role at Xometry Inc., responsible for guiding prospective manufacturers through the multi-step vetting and onboarding process. This involves answering questions, setting up prospective manufacturers for a productive relationship with Xometry, and leveraging interpersonal skills, diligent task management, and various technologies to ensure they understand the full value of joining Xometry's Partner Network.

**Key Responsibilities:**

  • Ensure all incoming Partner requests and concerns are resolved in an urgent, professional, and personable manner.
  • Ensure onboarding pre-work is properly completed through a combination of self-directed work and administrative support.
  • Utilize Salesforce to respond to Partner inquiries, Google Sheets for funnel tracking.
  • Monitor select business channels to identify prospective partners and conduct research to do outreach and follow-up.
  • Additional responsibilities as required.

**Requirements:**

  • 2+ years of experience in customer success, account management, and/or service management position preferred, with a history of producing results through strong relationships.
  • Ability to communicate in fluent U.S. English in a business setting.
  • Excellent organization, project management, and time management skills.
  • Self-starter with the ability to work independently.
  • Technically proficient with an ability to utilize multiple systems, including Microsoft/Google Suite and Salesforce.
  • Ability to work in a fast-paced environment while solving problems quickly and creatively.
  • Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment.
  • Effectively work cross-functionally and with a wide range of people with different skill sets.
  • Work experience in a fast-paced environment.
  • Commitment to organization and detail.