Senior Corporate Account Manager

Job Description: Senior Corporate Account Manager

Company Overview:

bTd Travel & Jets is a leading global concierge travel company with a presence in the US, Brazil, and Portugal and expanding across Europe, Latin America, and GCC. bTd operates under three innovative models: B2C (exclusive membership services), B2B (corporate travel management), and B2B2C (travel concierge services for business partners). Within the B2B model, we specialize in delivering cutting-edge corporate travel management solutions through our bTd Corp Tool.

This platform seamlessly blends intuitive technology with personalized services, simplifying business travel with exclusive rates on commercial flights, hotels, car services worldwide, with automated processes, and a focus on exceptional customer satisfaction. Beyond corporate travel, we also provide employees with access to bTd travel benefits and personalized concierge services for their leisure trips, enriching their overall travel experiences.

Position Overview: We are seeking a dynamic Senior Corporate Account Manager to lead and manage our top corporate accounts worldwide. This individual will play a pivotal role in driving new business development (hunting) while maintaining and growing existing relationships (farming). This is a high-impact, strategic role for an ambitious professional who thrives in entrepreneurial environments. Join a forward-thinking company where innovation meets exceptional service, and help us redefine the future of corporate and concierge travel.

Key Responsibilities:

Business Development:

• Identify and prospect new corporate accounts, leveraging a hunting approach to drive growth.
• Build a robust sales pipeline and manage opportunities through all stages: suspects, prospects, approach, negotiate, close, and contract.
• Sell the proposition of the bTd Corp Tool, emphasizing the benefits it brings to corporate clients by simplifying travel management, offering discounts for employees' personal trips through the bTd Travel App, and enhancing company travel policies.
• Develop strategic plans to achieve sales quotas and account growth objectives.
• Maintain a relentless sales attitude, never giving up on leads with potential. Persistently overcome objections and revisit opportunities if evidence suggests a lead could become a client.
• Understand that success in securing corporate clients for travel management services may require over a year of persistent effort, focus, and resilience.
• Map out key stakeholders and decision-makers in target companies, and use effective networking, social media, and referrals to approach and engage them.

Account Management:

• Maintain and enhance relationships with top corporate clients, ensuring consistent delivery of excellent service.
• Develop account plans with clear goals, KPIs, and a critical path for success.
• Provide hands-on training to clients on bTd Corp tools and manage their travel requirements, including flights, hotels, car rentals, and other services.
• Ensure first-call resolution for corporate client requirements for booking commercial flights, hotels, cars, and other travel services using bTd's back-office booking tools or the bTd Travel Corp platform.
• Possess know-how in booking systems to lead by example and train executive assistants, procurement, and HR teams to adopt the bTd Corp Tool as their primary booking source.
• Encourage corporate travelers to use self-booking features for business trips, paralleling their leisure booking experiences.
• Provide personalized concierge services through email, WhatsApp, web portal, phone, or in-person meetings as needed, assisting clients with all travel needs, including bookings, training on the bTd Corp Tool, or coordinating with CX and Back Office teams.

Operational Excellence:

• Monitor client performance from invoicing to payment.
• Ensure seamless implementation of accounts, setup of travel policies, and delivery of concierge services.
• Regularly measure progress and adapt strategies to meet or exceed KPIs.
• Strategic Leadership:
• Analyze the competitive landscape and identify quick wins with high impact.
• Develop strategies to deliver cost-effective solutions aligned with client needs and bTd's objectives.
• Advocate for customer satisfaction and drive initiatives that prioritize client success.
• Problem-Solving & Adaptability:
• Address client challenges proactively and find creative, practical solutions.
• Operate effectively under pressure, ambiguity, and complexity while maintaining a relentless positive attitude.

Qualifications:

• Proven track record of exceeding sales quotas with verifiable data and metrics in B2B environments.
• Deep knowledge of corporate travel management or related industries in sales-focused roles.
• Expertise in pipeline management and the ability to drive leads through the entire sales cycle.
• Strong negotiation skills, particularly with corporate clients, and a results-oriented mindset.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, remote, and multicultural environment.
• Advanced understanding of technology tools, travel platforms, and financial acumen.
• Proficient in travel management, including booking commercial flights, handling cancellations and changes, understanding fare classes, terms and conditions, and pricing structures.
• Solid knowledge of the commercial airline industry gained from experience in travel agencies or airlines, with similar expertise in hotel and car service bookings.
• Basic GDS knowledge (e.g., Amadeus) and NDC platforms is a plus
• Excellent communication and interpersonal skills, with fluency in managing high-level stakeholders.
• Relentless persistence and sales focus, with the ability to map and approach decision-makers through networking, referrals, and social media.
• Passion for travel and discovering the world is strongly preferred.

Skills:

• Multilingual fluency in Portuguese and English is required.
• Proficiency in Spanish or other languages is a strong plus.
• Exceptional verbal and written communication skills across multiple languages.
• Effective training and delegation skills, with a "lead by doing" approach.
• Ability to navigate diverse geographic markets and cultural contexts effectively.

bTd Travel Culture:

At bTd, we are passionate about travel, bridging distances, connecting worlds, and creating unique experiences for our clients. We foster a culture that embodies entrepreneurship, hands-on collaboration, and teamwork. Our flexible work environment supports work-life balance, eliminating commuting time and offering opportunities for relocation or nomadic work. We are driven by a global mindset, a passion for client success, and a strong focus on results. Our environment values risk-taking, leadership development, and learning by doing, providing multiple opportunities for personal and professional growth. We respect diversity at all levels and embrace meritocracy, rewarding high performance and ensuring no space for toxic behavior or poor performance.

bTd is committed to corporate governance, ethics, and mutual trust, building confidence through facts and evidence rather than perceptions. We promote an open, friendly, and respectful atmosphere where differences and preferences are honored. Join us and grow alongside bTd, with the opportunity to become part of the company’s evolution and stakes.

Terms of Employment:

• Employment under CLT (Brazilian Labor Laws).
• Remote work arrangement, with a 44-hour workweek.
• Flexibility to travel domestically within Brazil and internationally to locations where bTd operates.

Work Environment:

• Flexibility to work on weekends and attend corporate conferences, business networking events, dinners, happy hours, and bTd launch events in Brazil or other countries.
• Participate in exhibitions, host corporate clients at incentive events such as shows, sports events, fairs, and tech events.
• Represent bTd at partner events, luxury gatherings, government functions, and Chamber of Commerce activities.
• Adaptable to high-pressure, entrepreneurial settings, requiring a self-starting and proactive attitude
• Excels in remote work for a global hybrid startup, combining tech-driven travel solutions with personalized services.

Compensation:

• Competitive base salary.
• Performance-based bonuses and monthly premiums based on achieving KPIs.
• Sales commissions for achieving and exceeding targets.
• Health and dental insurance.
• Food card.
• Birthday day off.
• Opportunity for professional growth, with the potential to be promoted to Head of Corporate Globally as bTd evolves through its funding rounds.
• Access to travel-related perks and benefits as part of the bTd team.

Important Note Before Applying:

Let’s keep it real Apply only if you meet at least 80% of the qualifications and can prove it with your  profile or updated resume. We’re not looking for someone who just "gets it" — we need a self-starter ready to deliver results from day one.

Forget gaming algorithms; we care about real achievements. If your experience matches the role and your profile shows your impact, we’re excited to hear from you, hire you fast, reward your contributions, and grow together.

Note: Only candidates meeting the criteria will be contacted for an interview. Let’s keep it efficient and worthwhile for everyone

bTd Travel – Where Business Meets Innovation.