Account Manager
3 meses atrás
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Responsibilities- Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for clients when it comes to meeting their business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customers.
- Understand client’s structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with TAA, ensure client's account is properly set up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client's traffic, take immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Advanced English level is required.
- Industry experience highly preferred, understanding of SaaS and CPaaS solutions.
- Prior experience working with Revenue Assurance, Purchasing, and technical teams.
- Full cycle sales experience.
- Strong experience in Account Management - building and maintaining relationships.
- Product knowledge and/or knowledge of our competitors.
- Ability to interact with all levels of the organization.
- Team player with strong interpersonal/communication skills.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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