Technical Account Manager
4 semanas atrás
We encourage everyone to seek and accept new opportunities for growth and development. Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. We are currently looking for a Mandarin speaking Technical Account Manager based in Curitiba - Brazil.
Technical Account Manager is an experienced technical professional responsible for driving technical success, providing technical assistance and post-sales support for Strategic and Premium Support Customers. Technical Account Manager will drive successful resolution and work directly (when applicable) on any technical issue an assigned Customer might experience while showing strong collaboration and alignment with Infobip team responsible for mentioned Customer(s).
The Technical Account Manager is contributing to Customers’ consumption, retention, and growth by taking advantage of opportunities for improvements and optimization of processes and ways of work. They will work proactively to isolate prospective difficulties and work toward a resolution even before they occur, hence driving a customer's technical success.
Their technical expertise and trustworthiness inspire behavior that directly impacts customer satisfaction with service quality, reliability, and overall customer support experience.
Drive the Technical Success of a Customer
Drive the Technical Success of a Customer by ensuring all reported issues are resolved on time and per agreed SLAs. This can be achieved both through responding directly to Customer tickets or through ensuring the highest possible quality from other Customer Support staff
Provide any technical assistance and post-sales support to the Customers in both reactive and proactive manner
Proactively work in identifying and mitigating potential new issues that may arise
Post reactive troubleshooting of existing issues and identifying their root causes to reduce probability of reoccurring technical issues
Leverage internal monitoring tools to set up automated alerts for faster and easier issue identification and resolution
Ensure high-level of customer satisfaction
Ensure needed customer-related details and information are scaled globally, as well that Global / Customer Support Teams are trained and equipped properly so high quality is assured
Act as a Technical Advisor and closely collaborate with CSE/CGE to increase product usage and maximize the value of the investment. Develop joint engagement on feature adoption and consultation on software updates and major releases. Contribute to service delivery projects by providing solution reviews and feedback from a technical support perspective for dedicated customers
Act as a Customer Advisor inside of the Company by assisting AE & CSE in identifying the need for additional product features and share these feature requests and product usage feedback with Product Development. Contribute to service delivery projects by providing solution reviews and feedback from a technical support perspective for dedicated customers
Manage relationships with technical and business teams on the Customer side, through efficient and professional communication
Write, collect, store, distribute and maintain Customer and Company documents – Monthly Service Reports, RCA, BCP, Knowledgebase article.
From the technical standpoint, manage major events for a Customer (big campaigns, go-live, software technical releases)
Oversee, schedule, and align maintenance activities that will affect Customers in any way
Compile and present monthly and quarterly business reviews showcasing Customer Support performance on all the tickets and other related support work.
Incident and Escalation Management
Act as an internal and external SPOC for highly impactful Incidents (Severity Level and Severity Level ), even by joining the bridge calls when needed
Drive issues resolution and post-incident activities with relevant internal stakeholders, and proactively keep Customers informed with relevant information
Ensure Customer is acquainted with Status Page and maximizes its potential usage
Contribute to internal improvement initiatives
Define and adapt escalation path for swifter resolution times
Compile various internally oriented reports about the Customer and our performance against it in order to isolate improvement areas
Proactively gather, analyze and interpret customer data and business intel making sure the data is timely scaled to all respective internal stakeholders
Work on ensuring strong and productive relationships with relevant internal stakeholders acting as role model for all other members
Showcase customer advocacy and centricity during intra departmental meetings
Focus on Continuous Development and growth of Technical Capabilities within the Function
Be fully versed on Infobip products, platform, and integrations
Act as a coach and mentor for less experienced Customer Support members and actively participate in Named Engineer onboarding or upskilling programs
Work towards displaying increased technical, business and industry knowledge with every interaction with the customer
-
Technical Account Manager
Há 1 mês
Curitiba, Brasil Infobip Ltd Tempo inteiroTake a step forward to creating your own career path at Infobip. We encourage everyone to seek and accept new opportunities for growth and development. Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. We are currently looking for a Mandarin speaking Technical Account Manager based in Curitiba -...
-
Technical Account Management Specialist
4 semanas atrás
Curitiba, Brasil EBANX Tempo inteiroEBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets. With its own technology and infrastructure, combined with in-depth knowledge of the Latin American market, EBANX allows these companies to connect to hundreds of payment methods in different countries in the region. And it goes further, creating...
-
Key Account Manager
Há 5 dias
Curitiba, Brasil BPO4U Tempo inteiroEstamos em busca de um Key Account Manager em Curitiba/PR para atuar em renomada empresa no segmento de energia solar. **Principais Responsabilidades**: - Supervisionar e coordenar todas as etapas dos projetos, desde a contratação até a conclusão, garantindo o cumprimento dos prazos, orçamentos e especificações técnicas, - Estabelecer e manter uma...
-
Account Quality Manager
4 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroRole Purpose The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a...
-
Key Account Manager
Há 5 dias
Curitiba, Brasil BPO4U Tempo inteiroEstamos em busca de um Key Account Manager em Curitiba/PR para atuar em renomada empresa no segmento de energia solar.Principais Responsabilidades:•Supervisionar e coordenar todas as etapas dos projetos, desde a contratação até a conclusão, garantindo o cumprimento dos prazos, orçamentos e especificações técnicas,•Estabelecer e manter uma...
-
Key Account Manager
Há 7 dias
Curitiba, Brasil BPO4U Tempo inteiroEstamos em busca de um Key Account Manager em Curitiba/PR para atuar em renomada empresa no segmento de energia solar.Principais Responsabilidades:•Supervisionar e coordenar todas as etapas dos projetos, desde a contratação até a conclusão, garantindo o cumprimento dos prazos, orçamentos e especificações técnicas,•Estabelecer e manter uma...
-
Account Manager
Há 1 mês
Curitiba, Brasil Contego Security Tempo inteiroEstamos em busca de uma pessoa para atuar como **Account Manager** e ajudar a Contego Security a expandir a venda de soluções e gerenciar a carteira de clientes. Será responsável pela carteira de clientes em seu nome, devendo atuar desde a abordagem inicial do cliente, passando pelo fluxo de contatos, levantamento de oportunidades, desenvolvimento de...
-
First Line Manager
3 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroRole Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to...
-
Strategic Account Manager South Region
4 semanas atrás
Curitiba, Brasil Gilead Sciences Tempo inteiroJob Description Purpose of the Position: Strong comprehension of Gilead’s oncology value proposition (including diseases, respective unmet needs, products indications, competitive scenarios, clinical and economical values) to generate solutions which expand treatment access for patients within strategic accounts from private sector, working...
-
Aprendiz de Recursos Humanos
Há 6 dias
Curitiba, Brasil Directa24 Tempo inteiroNa Directa24 procuramos um Aprendiz de Recursos Humanos para integrar a nossa equipe. Se você gosta de trabalhar em um ambiente de ritmo acelerado e cheio de desafios, este é o lugar para você! **O que você vai fazer?** - Dar suporte nos processos de seleção, admissão e rescisão; - Auxiliar no tratamento de ponto eletrônico e controle de jornada...
-
Laboratory Manager
4 semanas atrás
Greater Curitiba, Brasil AmSpec Group Tempo inteiroLocation: : Curitiba and Região Metropolitana/PR JOB SUMMARY The laboratory Manager have overall responsibility for everyday operations of the laboratory. He/she will keep the Director Agri informed of all laboratory needs. Laboratory Manager/Supervisor is responsible for arranging instrumental calibrations, sample and analytical assignments,...
-
Laboratory Manager
4 semanas atrás
Greater Curitiba, Brasil AmSpec Group Tempo inteiroLocation: : Curitiba and Região Metropolitana/PR JOB SUMMARY The laboratory Manager have overall responsibility for everyday operations of the laboratory. He/she will keep the Director Agri informed of all laboratory needs. Laboratory Manager/Supervisor is responsible for arranging instrumental calibrations, sample and analytical assignments,...
-
Account Manager
2 semanas atrás
Curitiba, Brasil PKC Group Tempo inteiroSuas tarefas . · Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento,...
-
Account Manager
2 semanas atrás
Curitiba, Brasil PKC Group Tempo inteiroSuas tarefas.· Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento, coordenar...
-
Account Manager
2 semanas atrás
Curitiba, Brasil PKC Group Tempo inteiroSuas tarefas.· Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget,
-
Account manager
Há 3 dias
Curitiba, Brasil Pkc Group Tempo inteiroSuas tarefas.· Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento, coordenar...
-
Account Manager
2 semanas atrás
curitiba, Brasil PKC Group Tempo inteiroSuas tarefas . · Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento,...
-
Account Manager
1 semana atrás
Curitiba, Brasil PKC Group Tempo inteiroSuas tarefas . · Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento,...
-
Account Manager
2 semanas atrás
Curitiba, Brasil PKC Group Tempo inteiroSuas tarefas .· Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento,...
-
Account Manager
2 semanas atrás
Curitiba, PR, Brasil PKC Group Tempo inteiroSuas tarefas . · Gerenciar as atividades do setor, preparar e definir a estratégia do cliente, preparar os planos de vendas, forecasts e budget, acompanhar as contas de forma regular a identificar oportunidades de vendas, organizar gerenciar e controlar o processo de redução de custos (VA/VE), negociar os reajustes e os contratos de fornecimento,...
