Pessoa customer success manager júnior

Há 1 mês

Brasília, Brasil Netvagas Tempo inteiro

Sobre a Vaga

A Impulseup é uma startup de HRTech, fundada em 2018, que transforma a gestão de pessoas nas organizações com uma plataforma de gestão de desempenho fácil e intuitiva e um time fantástico de especialistas em pessoas. Acreditamos que o crescimento das empresas se dá pelo desenvolvimento dos colaboradores e pela gestão do seu desempenho.

Nossos Valores:

  • People First
  • Accountability
  • Foco no Sucesso do Cliente
  • Great Place to Learn
  • Orientação a Resultados
  • Startupers
  • Up Team

Nossa política de contratação não discrimina gênero, etnia, deficiências, orientação sexual (LGBTQ+), crenças e religiões. Promovemos uma cultura inclusiva que respeita a diversidade.

Estamos buscando uma pessoa Gerente de Contas de Customer Success para atuação em carteiras MidTouch. Estes profissionais serão responsáveis por aprofundar o relacionamento com os clientes, engajá-los, promover o crescimento sustentável e a estratégia do projeto, além de renovar contratos e desenvolver estratégias de upsell e cross-sell.

Principais Responsabilidades:

  • Trabalhar na retenção de clientes;
  • Acompanhar a implementação do sistema e prover suporte focado no sucesso dos clientes;
  • Manter comunicação ativa com os clientes;
  • Compartilhar os impactos e resultados do projeto com a empresa para desenvolvimento de conteúdos, materiais e novas vendas;
  • Planejar novos projetos e propor melhorias baseadas em feedbacks;
  • Coletar feedbacks que possam impactar positivamente o desenvolvimento do produto e a melhoria de processos;
  • Engajar o cliente na renovação de contratos, utilizando técnicas de negociação;
  • Identificar novas oportunidades de negócio (upsell e cross-sell) e realizar vendas dentro da carteira de clientes;
  • Entender as motivações de churn e cancelamentos para propor melhorias de processo e resolver gargalos;
  • Promover o uso do produto, agregando valor e resolvendo problemas dos clientes;
  • Realizar diagnósticos e propor soluções que ajudem o cliente a crescer;
  • Propor soluções para problemas no relacionamento com o cliente, no produto e em mudanças que impactem o projeto.




Requisitos:

  • Conhecimento em gestão de carteira B2B;
  • Experiência em relacionamento com o cliente;
  • Interesse em aprender sobre RH estratégico;
  • Preferência por trabalhar com metas e busca por resultados;
  • Experiência em vendas consultivas, escuta ativa e geração de valor;

 Diferenciais:

  • Visão sistêmica, visão de negócio e aprendizado contínuo;
  • Conhecimento em metodologias ágeis;




O que oferecemos:

Incentivo para o desenvolvimento: 2 horas semanais no horário comercial para estudo, reembolso para PDIs, feedbacks recorrentes e avaliação de desempenho trimestral

Benefício flexível para alimentação, refeição, bem-estar, mobilidade ou cultura (Cartão Flash)

Bônus por resultado.

Plano de saúde

Plano odontológico

Horário flexível

Trabalho remoto

Auxílio Home Office

Day off no aniversário

Day off por tempo de casa

Auxílio terapia

Licenças maternidade e paternidade

Auxílio creche

  TotalPass + Clude Saúde;

Carga horária: 40h semanais, de segunda a sexta.

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