Pessoa customer success manager júnior

4 semanas atrás


Brasília, Brasil Netvagas Tempo inteiro

Sobre a Vaga

A Impulseup é uma startup de HRTech, fundada em 2018, que transforma a gestão de pessoas nas organizações com uma plataforma de gestão de desempenho fácil e intuitiva e um time fantástico de especialistas em pessoas. Acreditamos que o crescimento das empresas se dá pelo desenvolvimento dos colaboradores e pela gestão do seu desempenho.

Nossos Valores:

  • People First
  • Accountability
  • Foco no Sucesso do Cliente
  • Great Place to Learn
  • Orientação a Resultados
  • Startupers
  • Up Team

Nossa política de contratação não discrimina gênero, etnia, deficiências, orientação sexual (LGBTQ+), crenças e religiões. Promovemos uma cultura inclusiva que respeita a diversidade.

Estamos buscando uma pessoa Gerente de Contas de Customer Success para atuação em carteiras MidTouch. Estes profissionais serão responsáveis por aprofundar o relacionamento com os clientes, engajá-los, promover o crescimento sustentável e a estratégia do projeto, além de renovar contratos e desenvolver estratégias de upsell e cross-sell.

Principais Responsabilidades:

  • Trabalhar na retenção de clientes;
  • Acompanhar a implementação do sistema e prover suporte focado no sucesso dos clientes;
  • Manter comunicação ativa com os clientes;
  • Compartilhar os impactos e resultados do projeto com a empresa para desenvolvimento de conteúdos, materiais e novas vendas;
  • Planejar novos projetos e propor melhorias baseadas em feedbacks;
  • Coletar feedbacks que possam impactar positivamente o desenvolvimento do produto e a melhoria de processos;
  • Engajar o cliente na renovação de contratos, utilizando técnicas de negociação;
  • Identificar novas oportunidades de negócio (upsell e cross-sell) e realizar vendas dentro da carteira de clientes;
  • Entender as motivações de churn e cancelamentos para propor melhorias de processo e resolver gargalos;
  • Promover o uso do produto, agregando valor e resolvendo problemas dos clientes;
  • Realizar diagnósticos e propor soluções que ajudem o cliente a crescer;
  • Propor soluções para problemas no relacionamento com o cliente, no produto e em mudanças que impactem o projeto.

Requisitos:

  • Conhecimento em gestão de carteira B2B;
  • Experiência em relacionamento com o cliente;
  • Interesse em aprender sobre RH estratégico;
  • Preferência por trabalhar com metas e busca por resultados;
  • Experiência em vendas consultivas, escuta ativa e geração de valor;

Diferenciais:

  • Visão sistêmica, visão de negócio e aprendizado contínuo;
  • Conhecimento em metodologias ágeis;

O que oferecemos:

  • Incentivo para o desenvolvimento: 2 horas semanais no horário comercial para estudo, reembolso para PDIs, feedbacks recorrentes e avaliação de desempenho trimestral;
  • Benefício flexível para alimentação, refeição, bem-estar, mobilidade ou cultura (Cartão Flash);
  • Bônus por resultado;
  • Plano de saúde;
  • Plano odontológico;
  • Horário flexível;
  • Trabalho remoto;
  • Auxílio Home Office;
  • Day off no aniversário;
  • Day off por tempo de casa;
  • Auxílio terapia;
  • Licenças maternidade e paternidade;
  • Auxílio creche;
  • TotalPass + Clude Saúde;
  • Carga horária: 40h semanais, de segunda a sexta.
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