Customer Experience

2 meses atrás


Salvador, Brasil Zubale Tempo inteiro

We are looking for a Customer Experience (CX) Intelligence Analyst to become a strategic business partner for our conversational commerce clients by leveraging data to deliver insightful, timely, and accurate information. You will be responsible for driving customer retention through detailed performance analysis, financial impact reporting, and generating key user insights. Your ability to identify trends, present findings, and make data-driven recommendations will be crucial in optimizing client operations and increasing sales with positive margins.


Key Responsibilities:

  • Stakeholder Collaboration:
  • Interact with clients and internal teams to understand business needs and provide actionable insights for improving customer experience and retention.
  • Data Analysis & Reporting:
  • Conduct broad and deep-dive analysis using multiple data sources to track and assess the financial impact of our conversational commerce solutions.
  • Provide key performance metrics such as conversion rates, sales growth, customer lifetime value (CLV), and profitability.
  • User Insights:
  • Develop user behavior insights by analyzing data from conversational commerce platforms, identifying trends, and providing recommendations for personalized experiences and upselling opportunities.
  • Automation & Data Integration:
  • Create automated solutions to integrate data from various sources, streamlining analysis and reporting processes.
  • Support & Cross-functional Collaboration:
  • Work with multiple teams across the organization, providing data-driven support to enhance overall customer experience initiatives.


Qualifications:


Experience:

  • 3+ years of experience in data analysis, customer experience, or a related field in eCommerce, SaaS, or digital platforms.
  • Skills:
  • Advanced data analysis skills, with expertise in Excel (advanced formulas, macros, pivot tables).
  • Strong knowledge of data visualization and storytelling techniques to communicate insights effectively to both technical and non-technical stakeholders.
  • Excellent communication and business acumen to drive actionable insights for clients.
  • Fluency in Portuguese, Spanish, and English is required.


Education:

  • Bachelor’s degree in Business, Data Science, Economics, or related field.



  • Salvador, Brasil NoPing Tempo inteiro

    NoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience.We are seeking a Customer Experience Manager to...


  • Salvador, Brasil G.M.ADMINISTRACAO E SERVICOS LTDA Tempo inteiro

    A **Rede Alpha Fitness** está entre as **maiores academias do Brasil** e, desde a sua criação, segue o propósito de '**Transformar vidas através do amor, cuidado e diversão, todos os dias de nossas vidas!'**. Somos impulsionados por desafios e apaixonados por servir às pessoas. Nosso DNA é composto por **disciplina, responsabilidade, transparência...


  • Salvador, Brasil Dossier Perfumes Tempo inteiro

    Dossier is on a mission to redefine the way people shop perfumes by providing clean, ethical, high-quality versions of iconic ︀︌︊︌︁︉︆︁​︂︆︄︆​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎perfumes at fair prices.We are a relatively young company which has grown exponentially in the last few years.At the moment,...


  • Salvador, Brasil Dossier Perfumes Tempo inteiro

    Dossier is on a mission to redefine the way people shop perfumes by providing clean, ethical, high-quality versions of iconic ︀︌︊︌︁︉︆︁​︂︆︄︆​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎perfumes at fair prices.We are a relatively young company which has grown exponentially in the last few years.At the moment,...


  • SALVADOR, Brasil G.M.ADMINISTRACAO E SERVICOS LTDA Tempo inteiro

    A Rede Alpha Fitness está entre as maiores academias do Brasil e, desde a sua criação, segue o propósito de Transformar vidas através do amor, cuidado e diversão, todos os dias de nossas vidas! . Somos impulsionados por desafios e apaixonados por servir às pessoas. Nosso DNA é composto por disciplina, responsabilidade, transparência radical e...


  • Salvador, Brasil Premium Entretenimento Tempo inteiro

    **Descrição**: Será responsável por entender as necessidades e dores dos clientes, com intuito de sugerir melhorias, e assegurar que o mesmo chegue ao sucesso desejado. Tem como basal objetivo avaliar dados e traçar estratégias para aprimorar a experiência do cliente com os produtos ou serviços adquiridos pelo mesmo. **PRINCIPAIS...


  • Salvador, Bahia, Brasil ACS International, Ltd. Tempo inteiro

    Job Title:Sales Consultant for ACS International in BrazilAbout the Role:We are seeking a highly motivated and experienced Sales Consultant to join our team at ACS International in Brazil. As a key member of our sales team, you will be responsible for promoting our products and services to academic and corporate customers in the...

  • Jewellery Salesman

    2 semanas atrás


    Salvador, Brasil Kanpur Portal Tempo inteiro

    Salary Range: Rs. 12000 - Rs. 15000, based on skills, experience, and interview performanceEducational Requirement: Work Arrangement: Work From OfficeGender Preference: Both male and female can applySkills Requirement: No predefined skills necessaryExperience Requirement: 2+ Years of ExperienceLocation: BarraWorking Hours: 9:30 AM - 6:30 PM |...


  • Salvador, Brasil Sanar Tempo inteiro

    **SOBRE O TIME** Como Estagiário de CX e processos, você fará parte do **time de B2B** do Grupo Sanar-CETRUS focado principalmente nas relações B2B com escolas médicas. A Sanar objetiva acompanhar os médicos em toda sua jornada (desde as etapas iniciais do curso, até nas especializações) e entendemos que as Instituições de Ensino Superior (IES)...


  • Salvador, Bahia, Brasil Go2 Impact Tempo inteiro

    Welcome to Go2 Impact, a remote staffing company that partners with clients from the US, UK, and AU. Our mission is to connect people with roles they're passionate about and help them grow in their careers.We're currently hiring for a Spanish Bilingual Customer Support position, requiring a C1 or C2 level of proficiency. The ideal candidate will have...


  • Salvador, Brasil Caffeine Army Tempo inteiro

    O **Time de Customer Experience** é responsável por cuidar dos nossos clientes, proporcionando uma experiência de excelência em todas as etapas da sua jornada na Caffeine Army, construindo uma comunidade de milhões de pessoas que buscam viver suas melhores versões. Buscamos uma pessoa que **queira crescer e evoluir 1% a cada dia junto com a nossa...

  • Sales Person

    4 semanas atrás


    Salvador, Brasil Kanpur Portal Tempo inteiro

    Salary Range: Rs. 10000 - Rs. 15000, based on skills, experience, and interview performanceEducational Requirement: Tenth Pass / Female OnlyWork Arrangement: Work From OfficeGender Preference: Female onlySkills Requirement: No predefined skills necessaryExperience Requirement: FresherLocation: BarraWorking Hours: 10:00 AM - 8:00 PM | Monday to...


  • Salvador, Brasil Caffeine Army Tempo inteiro

    O **Time de Customer Experience** é responsável por cuidar dos nossos clientes, proporcionando uma experiência de excelência em todas as etapas da sua jornada na Caffeine Army, construindo uma comunidade de milhões de pessoas que buscam viver suas melhores versões. Buscamos uma pessoa que **queira crescer e evoluir 1% a cada dia junto com a nossa...

  • Motorista

    6 meses atrás


    Salvador, Brasil Fresenius Medical Care Tempo inteiro

    Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Transports patients to and from inpatient beds, surgery, therapy, radiology and other areas. Retrieves medical records,...

  • Senior Project Coordinator

    2 semanas atrás


    Salvador, Bahia, Brasil BairesDev Tempo inteiro

    Job OverviewWe are seeking a skilled Delivery Manager to join our Management team and contribute to various projects comprising multicultural teams worldwide.About the RoleAs a key member of our team, you will be responsible for developing project forecasts, implementing agile methodologies, collaborating with PMO, and ensuring compliance with established...

  • Medical Sales Executive

    1 semana atrás


    Salvador, Bahia, Brasil Boston Scientific Gruppe Tempo inteiro

    Company OverviewBoston Scientific is a global leader in medical science, committed to solving challenges that matter most. With a history spanning over 40 years, we are united by a deep caring for human life.Salary and BenefitsWe offer a competitive salary of approximately R$120,000 per year, depending on experience, plus benefits including access to the...


  • Salvador, Brasil Somewhere Tempo inteiro

    *ONLY ENGLISH RESUMES WILL BE REVIEWED* Job Title: Community Administrative Assistant Location: Remote (Philippines) Working hours: 9 a.m. to 5 p.m. EST Monday to Friday Salary: $2000/month Role Overview: We are seeking a detailoriented and proactive Community Administrative Assistant with at least 3 years of experience to support our growing...


  • Salvador, Brasil Luxoft Tempo inteiro

    Project Description:Our client, global food corporation, is looking for experience Supply Chain Consultant with OMP experience.Responsibilities:Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation.Implementing the solution from start to finish, together with the customer's...

  • Sales Executive

    4 semanas atrás


    Salvador, Brasil Kanpur Portal Tempo inteiro

    Salary Range: Rs. 15000 - Rs. 25000, based on skills, experience, and interview performanceEducational Requirement: Graduate / Male OnlyWork Arrangement: Work From OfficeGender Preference: Male onlySkills Requirement: No predefined skills necessaryExperience Requirement: 1 - 2 Years of ExperienceLocation: BarraWorking Hours: 9:30 AM - 6:30 PM |...

  • Shop Salesman

    4 semanas atrás


    Salvador, Brasil Kanpur Portal Tempo inteiro

    Salary Range: Rs. 5000, based on skills, experience, and interview performanceEducational Requirement: Work Arrangement: Work From OfficeGender Preference: Male onlySkills Requirement: No predefined skills necessaryExperience Requirement: FresherLocation: BarraWorking Hours: 9:30 AM - 6:30 PM | Monday to SaturdayAdditional Info: Managing Sales...