SAP Ixp Intern

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position Title**:SAP iXp intern - CX Emarsys Technical Support
**Location**: São Leopoldo, RS
You will help delight SAP customers by analyzing and resolving known errors
- You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying customized entries and hardware parameters
- You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums
- You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings
- When needed, you will report errors to development teams
- Support our customers via real time channels

**What you bring**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)
- Ability in troubleshooting, root cause analysis

**Nice to Have**:

- Knowledge of Customer Relationship Management (CRM) software and business processes.
- Knowledge of UI framework (HTML5, CSS, JavaScript, for example).
- Knowledge in Web Applications infrastructure (DNS, HTTP, APIs).
- Knowledge in Database (SQL) and the dev tools.
- Spanish skills.

**Meet your team**:
Our Technical Support CX organization is looking for an intern to join the SAP Emarsys team to support our customers globally.
In the SAP Emarsys team, you will have the opportunity to learn a vast range of technical topics as well as business processes. Are you up for the challenge?
- Please add you CV in English

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 391303 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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