Customer Account Specialist

2 semanas atrás

Curitiba, Brasil ExxonMobil Tempo inteiro

**About us**:
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring **your **ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our **What** and our **Why** and how we can work **together**.

Come be part of the Product Solutions Department of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, with more than 21 years of presence in the country and a workforce of ~1800 employees, that provides support to an extensive portfolio of businesses across the globe. Our offices are located in Brazil, USA, Europe and Asia.

**What role you will play in our team**:
Our mission is to provide quality chemical products and services in the most efficient and responsible manner to generate outstanding customer and shareholder value while remaining committed to the principles of sustainable development.

For this position, you will be part of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, one of the largest chemical companies worldwide. You will be the primary contact for ExxonMobil Chemical customers in the United States and Latin America, responsible for ensuring positive customer experience within the order-to-cash process of shipments moved mainly via truck, rail and marine.

**What you will do**:

- Own the Order-To-Cash process. Responsible for processing and handling of customer orders from creation thru final delivery
- Maintain excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met
- Coordinate and respond to customer requests for order changes, invoice adjustments, product returns and master data updates
- Be focal point for customer requests related to order documentation, regulatory and technical. Works with EM interfaces to provide satisfactory customer response
- Coordinate resolution of issues related to product availability, logistics arrangements, order fulfilment documentation and others with the appropriate EM contacts
- Keep strong communication channels with customers and proactively informs status of orders and issues that could potentially impact committed delivery dates

**About you**:
**Skills and Qualifications**

Proven ability to identify and solve complex problems

Must be proactive, team player and independent

Excellent time management skill: ability to set priorities and be deadline-oriented

Proficiency in SAP and Microsoft Office Tools (e.g. Outlook, Word, Excel and Power Point)Demonstrated ability to work effectively with multiple departments in a diverse teams

**Preferred Qualifications**

Previous experience in Supply Chain is an added advantage

Strategic and analytical mindset is a plus

**Corporate Separateness**:
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships

**Your benefits**:
**An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.**

We offer you:
- PAE - Programa de Assistência aos Empregados
- Seguro de Vida
- Creche y babá
- Tickets alimentação
- Assistência funeral
- Auxilio Filho Excepcional
- Plano de saúde
- Plano de pensões
- Empréstimo Flexível
- Among others.

Benefits
- Temporary E

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