
Senior Technical Operations Lead
Há 4 dias
We are seeking an experienced Support Engineering Manager to lead our Cloud Support Group and Devices Support Group.
- Manage professional support teams, including skills development and performance management.
- Operational control, shift scheduling, and accountability for KPIs.
- Respond to customer cases within SLAs and professionally.
- Act as the escalation contact for customers.
- Evaluate and improve team processes and support delivery.
- Develop and train support staff, contributing to a positive team environment.
- Collaborate with leadership on growth and transformation initiatives.
Key qualifications include:
- Extensive CLI experience with Linux (Support, Development, Implementation).
- Leadership and team management experience.
- Ability to work under pressure with a strong customer focus.
- Fluency in English and preferably another language.
- Excellent communication skills.
- Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization.
- Contribution to Open Source projects.
- Software development experience.
- Experience in support organizations.
- Hands-on experience with Canonical's products.
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