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Customer Support Specialist
2 meses atrás
Job Summary
Vestas is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for developing and maintaining relationships with existing customers, leveraging customer intimacy to ensure renewals of Service contracts.
Key Responsibilities
- Define common strategy in customer relationship management (aligned with Area Supervisor)
- Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations.
- Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
- Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
- Control project Billing plan including adequate invoicing of variables, bonus and penalties
- Ensure correct information in SAP and Sales Force related to the Contract.
- Responsible for contract availability monthly monitoring and negotiation with customer related to production period.
- Maintain Monthly Reports deliveries to customers
- Prepare project monthly reports and present it to the board.
Requirements
- Engineer or Business Administration graduation
- At least 5 years of experience in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
- Good business sense and good economical understanding of contracts
- Contract and Project management knowledge.
- Language skills: Portuguese and English fluent, Spanish desired
- Wind turbine, Energy or Aircrfat industry experience would be considered
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us.
With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
We are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
