Strategic Customer Experience Manager

1 dia atrás


Osasco, Brasil beBeeCustomer Tempo inteiro R$143.750 - R$187.500
Job Description As a customer experience strategy program manager, you will be responsible for developing and implementing strategies to improve the level of customer service while scaling to meet growing business needs.You will enable seamless experiences across support, working on global-local solutions that drive balanced growth and engagement.The role requires a hardworking leader who can lead programs, strategize, plan, implement, supervise, and report progress on key initiatives to drive evolution of our customer service experience. Key Responsibilities:- Identify and unlock customer support opportunities with measurable impact to company objectives- Articulate vision and areas of strategic focus, translating this into actionable projects/programs- Plan and prioritize multiple initiatives to ensure sufficient resourcing for targeted timelines- Effectively handle and execute high-risk, broad-scale programs requiring extensive cross-functional coordination- Engage senior leadership through planning, progress reports, and presentations Required Skills and Qualifications- Minimum 5 years of program management experience- Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving results- Persuasive written and verbal communication skills across diverse functions and teams- Experience managing cross-functional projects and partners powered by analytical insights- A successful history of using data to drive quantifiable change, continuous improvement initiatives, and cross-functional decision making- Experience in encouraging results outside immediate reporting structure- Previous people management experience- Proficient in English and Spanish/Portuguese Bonus Points:- High-growth operations or startup experience- Familiarity with support/customer operations- Experience leading remote or international teams- SQL knowledge- Six Sigma, Change Management, and/or Project Management certifications

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