Amazon Technical Account Manager

4 semanas atrás


São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

Are you a problem-solver with a passion for technology and business? We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in Brazil.

The Technical Account Manager will deep dive into a wide variety of integration cases, find the root cause and address the best solution internally or with our partner Integrators.

**Key Responsibilities:**

Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
- Constantly interact with focal points in each Integrator to quickly solve issues
- Have knowledge of the SP-APIs and the main particularities of our integrations
- Analyze integration logs and technically find out what needs to be done
- Work directly with architects to help reproduce and resolve customer issues
- Understand pain points on the customer point of view and effectively adjust communication between technical and business.
- Work on critical, highly complex customer problems that may span beyond integration issues
- Update and expand our Knowledge Database
- Drive customer communication during critical events

Requirements:

- Knowledge of internet fundamentals
- Knowledge of cloud computing concepts

Location: Sao Paulo, SP, BRA



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