Senior Auto Claims Professional
1 semana atrás
The primary goal of this role is to deliver high-quality results on claims through collaboration with leaders to determine, deploy and operationalize an organizational structure that optimally balances claim segmentation, staff specialization and leadership/admin ratio.
Key Responsibilities:- Work on key business tasks as required by management.
- Collaborate with Country claims organizations to deliver market leading claim resolution, recovery and avoidance outcomes that balance accuracy, speed, customer service and expenses across auto.
- Assist Country heads of claims with anticipating, sourcing, hiring, developing and performance managing professional Motor claim staff and leaders.
- Ensure Auto claims performance meets Chubb Best Practice Guidelines.
- Evaluate and improve internal and external fraud detection methods.
- Determine, develop, deploy and operationalize a development/mentoring program for staff demonstrating business and leadership competences.
- Maintain strong relationships with stakeholders including Country, Regional, Global auto underwriters and line of business leaders within the industry.
- Engage in product development, marketing and account maintenance initiatives to ensure overall growth and financial objectives are met.
- Perform other duties as directed by management.
- 8+ years auto claims experience.
- 4+ years management experience.
- Broad knowledge of insurance industry and claims processes.
- Excellent written and verbal communication skills.
- Adaptability to changing market conditions.
- Vendor management experience.
- Litigation procedures.
- Customer service focus.
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