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Global Customer Advocacy Manager

2 meses atrás

São Paulo, São Paulo, Brasil Gympass Tempo inteiro
About the Role

Gympass is a leading corporate wellness platform that connects businesses to thousands of fitness and wellness partners through a single, monthly membership. As a Global Customer Advocacy Manager, you will play a critical role in building a global strategy to deploy customer advocacy at scale.

Key Responsibilities
  • Develop and execute strategic customer advocacy plans aligned with business objectives.
  • Identify and gather customer success stories that highlight the positive impact Gympass has on its customers, emphasizing business growth, increased productivity, employee engagement, and wellbeing.
  • Oversee the creation of multimedia content, including written articles, videos, testimonials, and visuals, to bring these stories to life.
  • Collaborate closely with sales and marketing teams to ensure that business impact stories are seamlessly integrated into campaigns, sales collateral, and marketing materials, targeting HR leaders and executives as key decision-makers.
  • Foster relationships with HR leaders and business executives within our customer base, leveraging their voices to drive organic growth, referrals, and advocacy for Gympass' business impact.
  • Ensure that business impact stories align with Gympass' brand values, messaging, and communication standards, specifically tailored to resonate with HR leaders and business executives.
Requirements
  • Solid career track in marketing, communications, or customer advocacy experience.
  • Ability to develop and execute strategic customer advocacy plans aligned with business objectives.
  • Proven ability to build strong relationships with customers, internal teams, and external partners.
  • Familiar with creating high-performing assets for sales and marketing teams.
  • Excellent writing, editing, and proofreading skills with a keen eye for detail.
  • Proven ability to manage and successfully balance multiple, competing priorities simultaneously with autonomy in a fast-paced, ambiguous, complex, and dynamic environment.
  • Ability to articulate complex concepts clearly and concisely.
  • Passionate about promoting health and wellbeing to change behaviors for the better.
  • Fluent in Portuguese and English.
What We Offer
  • We're a wellness company that is committed to the health and wellbeing of our employees.
  • Our flexible program allows you to customize your benefits, according to your needs.
  • Our benefits include:
    • Wellness: Health, dental, and life insurance.
    • Flexible Work: For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
    • Flexible Schedule: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
    • Gympass: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellbeing resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
    • Paid Time Off: We know how important it is that our employees take time away from work to recharge.
    • Paid Parental Leave: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.
    • Career Growth: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
    • Culture: An exciting and supportive atmosphere with ambitious people from around the world. You'll partner with global colleagues and share in the success.