Technical Support Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeITspecialist Tempo inteiro R$61.000 - R$83.500
Job Title: IT Specialist">

About the Role:

This is a cross-functional position between the IT Service Desk and IT Asset Management teams. As an onsite IT specialist, you will provide dedicated support to employees, handle ticket-based support, resolve some issues independently, and collaborate or escalate others for further assistance.

You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. Additionally, you will work closely with the new hire onboarding process, setting up devices and accessories. This role requires you to be onsite at our Sao Paulo office.

Key Responsibilities:

  • Ensure high levels of customer service in a collaborative environment while helping people resolve IT-related issues and requests.
  • Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
  • Troubleshoot end-user technical issues via phone, chat, email, or onsite at local office.
  • Accurately log/document all Service Desk issues and work efforts using our service management solution.
  • Identify and research routine technical problems of varying complexity and follow through to resolution.
  • Track and maintain an up-to-date inventory of all IT assets located in Sao Paulo.
  • Follow all IT asset and inventory management processes for hardware.
  • Manage relationships with hardware vendors, coordinate asset deliveries, handle procurement logistics, and communicate updates to end users.
  • Manage and maintain AV equipment in conference rooms.
  • Configure, deploy, and support Zoom Room technologies and troubleshoot system issues.
  • Provide AV support for company events and presentations.
  • Collaborate on corporate-wide initiatives and team projects.
  • Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
  • Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
  • Provide on-call support within the team's rotation.

Requirements:

Minimum 5 years experience in a technical support environment.

Strong familiarity with MacOS, ChromeOS, and Windows OS platforms.

Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.).

Strong written and verbal communication skills.

Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies.

Familiarity with scripting languages such as: Python, Bash, or similar.

Ability to document complex technical issues consistently and thoroughly.

Ability to work both independently and collaboratively.

Skills in project management/prioritization of work.

Experience with Okta and/or other SaaS-based identity management solutions.

Familiarity with Mosyle, Intune, or other MDM solutions.

Ability to move equipment as necessary - up to 50lbs.

Occasional travel to other DoorDash sites and offices as required.

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