Customer Experience Champion

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCareer Tempo inteiro R$2.500 - R$4.500
Customer Service Representative Opportunity

We're seeking a talented and customer-focused individual to join our team as a Customer Service Representative. This role offers the chance to make a real difference in people's lives by providing exceptional support and service.

Job Description:

We are a leading iGaming organization, dedicated to delivering world-class entertainment experiences. As a Customer Service Representative, you will be responsible for interacting with customers, resolving issues, and providing a positive experience.

Key Responsibilities:

  • Communicate effectively with customers, responding to their inquiries and concerns in a timely and professional manner.
  • Maintain high-quality standards, ensuring accuracy and attention to detail in all interactions.
  • Deliver exceptional customer experiences, resolving issues during the first contact whenever possible.
  • Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.
  • Respond professionally to inquiries via Webchat, Email, and Phone.
  • Escalate customer requests when necessary and ensure timely follow-up.
  • Investigate customer concerns thoroughly to provide satisfactory outcomes.
Required Skills and Qualifications:

For this role, we're looking for individuals who possess:

  • Fluency in English and native proficiency in Portuguese. Additional languages are a plus.
  • Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.
  • Strong communication and active listening skills, with the ability to connect with diverse individuals.
  • Customer-focused with adaptability to handle various personality types.
  • Competence in using computers, including proficiency in touch typing.
  • Resilience to perform well under pressure.
Benefits:

This role offers:

  • A competitive salary package.
  • Monetary vouchers for birthdays and other special occasions.
  • Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.
  • Opportunities for professional growth within one of the world's leading iGaming organizations.

What It's Like to Work with Us:

We prioritize providing employees with access to relevant tools, benefits, and opportunities to thrive professionally and personally. Our global culture is grounded in a 'family-oriented' ethos where every individual feels valued and supported.

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