
Customer Service Liaison
1 dia atrás
We are seeking a highly motivated individual to coordinate the end-to-end order management activities for external customers in Brazil.
This is an exciting opportunity to work with a global leader in clinical diagnostics and make a real difference in the lives of patients and clinicians around the world.
The ideal candidate will have a minimum of 5 years of experience in customer service, supply chain or international business, as well as strong organizational skills, a high sense of accountability and proactive mindset to identify and implement process improvements.
In this role, you will:
- Act as the primary interface between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.
- Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.
- Collaborate closely with planning, logistics, importation, billing and finance teams to resolve issues related to product availability, credit holds and delivery delays.
- Communicate effectively with clients regarding order status, backorders and delivery forecasts, maintaining transparency and trust.
- Drive innovation and process improvements within the customer service function, contributing to operational excellence.
The essential requirements of the job include:
- Minimum 5 years of experience in customer service, supply chain or international business.
- Bachelor's degree in supply chain management, business management, production engineering, international trade or related fields.
- Strong organizational skills, a high sense of accountability and proactive mindset to identify and implement process improvements.
- Experience with oracle ERP systems and proficiency in excel.
Beckman Coulter Diagnostics offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
As a valued member of our team, you can expect a collaborative and dynamic work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on the lives of patients and clinicians worldwide.
Join us in our mission to accelerate healthcare innovation and improve patient outcomes through cutting-edge technologies and solutions.
Our company values:
- Collaboration and teamwork
- Innovation and creativity
- Customer-centric approach
- Continuous learning and development
- Work-life balance
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