Customer Service Liaison

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$40.000 - R$60.000

Job Title:

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  • Customer Service Coordinator

Job Description

This role is responsible for delivering exceptional customer service and administrative support to the Service Team. The ideal candidate will be a highly motivated and driven individual who is passionate about producing high-quality results.

The key areas of accountability include:

  • Coordinate and process quote inquiries for spare parts and services
  • Receiving and processing customer orders for spare parts, maintenance, and breakdowns
  • Coordination of parts shipment with customers and local stock
  • Handling of work orders for service engineer site visits, including invoicing when services are completed
  • Service agreement management and local customer stock reviews
  • Receivables review and follow-up
  • Service invoicing process
  • Coordinating importation of products and spare parts
  • Producing reports measuring key service performance metrics, such as response time, resolution time, and FSE utilization, cost monitoring, and analysis for site visits
  • Assisting with Field Service Engineer travel arrangements and client visit coordination with the supervisor
  • Controlling H&S documents of the service team
  • Providing other support to sales and service teams

Requirements

  • University degree in business management or relevant field (preferred) or advanced diploma in a relevant field with equivalent experience
  • Minimum 3 years' experience in customer-facing service or operations role
  • Advanced PC skills (MS-Word, Excel, PowerPoint, Outlook)
  • Demonstrated ERP or CRM usage experience
  • Preferred CRM system knowledge
  • Excellent communication and interpersonal skills in Portuguese and English (advanced Spanish language a plus)

Why We Want You

We want people who innovate, exhibit passion in their work, and are responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products, and fellow employees.

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