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Learning Operations Coordinator

2 meses atrás

São Paulo, São Paulo, Brasil NIIT Tempo inteiro
About NIIT

NIIT is a leading provider of comprehensive and scalable managed training services. Our expertise lies in delivering customized training solutions that cater to the unique needs of our clients. With a global presence in over 40 countries, we have established ourselves as one of the largest training outsourcing providers in the world.

Our Mission

We are committed to empowering individuals and organizations through innovative learning solutions. Our team of experts works tirelessly to design and deliver high-quality training programs that meet the evolving needs of our clients.

Job Description

Job Title: Associate, Learning Operations

Job Summary:

The Associate, Learning Operations is a key member of our team responsible for achieving business and learning goals for a defined region or business unit. This role requires a high level of coordination and logistical support to ensure seamless delivery of training programs, events, and workshops.

Key Responsibilities:

  1. Service Excellence: Work closely with regional delivery managers to provide exceptional service to our clients.
  2. Operational Support: Collaborate with NIIT program managers and project managers to ensure service levels are met and operational processes are optimized.
  3. Performance Review: Participate in performance review meetings at the regional and global levels to ensure alignment with business objectives.
  4. Process Improvement: Contribute to defining operational processes for continuous improvement and adherence to service level agreements.
  5. Stakeholder Engagement: Build strong partnering relationships with NIIT and client regional stakeholders to drive business intimacy and collaboration.
  6. Sourcing Management: Engage with business stakeholders to efficiently manage large sourcing requirements in the region.
  7. Supplier Management: Engage with key suppliers to efficiently manage large sourcing requirements.
  8. Training Support: Educate and guide service requestors, managers, and functional capability leads on process systems and processes.
  9. Learning Solutions: Educate and guide service requestors on the value of using NIIT services, new learning methodologies, and architecture.
  10. Regional Support: Provide support and meaningful engagement to regional HR stakeholders in tailoring requirements.
  11. Supplier Review: Review performance and ensure quality standards are met by suppliers.
  12. Event Support: Provide updates to regional delivery managers and key business stakeholders on supplier engagements.
  13. Onsite Support: Provide additional onsite support to operations teams as needed.
  14. Event Readiness: Ensure onsite training event activities are performed as per the Event Readiness Process/System.
  15. Logistical Support: Arrange for training materials, manuals, handouts, and other instructional aids; arrange for equipment setup and refreshments.
  16. Training Logistics: Manage training logistics, including training room booking, access management, and photographer coordination.
  17. Training Completion: Monitor completion of training activities, including pre-work and certificates.
  18. Remote Coordination: Calibrate with remote coordinators for any changes or updates in the training event or program.
  19. Participant Support: Ensure all arrangements are made for participants and trainers.
  20. Vendor Communication: Communicate with venue staff and vendors to ensure scheduled training breaks align with the facility's meal schedule.
  21. Event Setup: Ensure the Event Facilities are set up correctly and have the necessary equipment, along with clear messaging of the class.
  22. Speaker Support: Escort external instructors in and out of the training facility.
  23. Program Briefing: Participate in the kick-off of the program, administer essential program briefings, and calibrate with the speaker and stakeholders.
  24. Vendor Management: Communicate with internal and external vendors, ready the Purchase Order as required.

Requirements:

  1. Education: A graduate with a minimum of five years' experience working onsite at large corporate customer locations.
  2. Experience: Minimum three years' experience working in a matrix reporting structure; NIIT delivery and strategic sourcing practices along with L&D teams.
  3. Skills: Proactive approach to delivering solutions, be innovative and challenge as required. Customer-focused and commercially aware to deliver outstanding results.
  4. Negotiation Skills: Effective negotiation skills are an advantage to support strategic sourcing and gain savings.

Equal Opportunity Employer: NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.