Senior Restaurant Operations Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000
Customer Success Leader Role

We are seeking a seasoned professional to steer our long-tail restaurant portfolios, leading regional teams and BPOs. The role involves designing commercial routines and processes that keep the operation disciplined, scalable, and predictable.

This is an exciting opportunity for a leader with deep familiarity with the food service and delivery-aggregator ecosystem.

Key Responsibilities:
  • Lead regional teams, ensuring alignment across Sales, Ops, CRM, and Product.
  • Accountable for the performance of your restaurant portfolio (retention, reactivation, order growth, GMV, cancellations).
  • Owner of dashboards, reviews, and actions within your portfolio (WBR/MBR/QBR; target setting; variance analysis; recovery plans).
  • Architect of the operating rhythm (cadences, SOPs, playbooks, QA, and governance) to scale with consistency.

The ideal candidate has 10+ years in Customer Success and/or commercial roles, including team leadership. They should have a Bachelor's degree in Business Administration, Economics, Engineering, or related field.

They will work closely with cross-functional teams to drive restaurant health, activation, menu and catalog quality, availability/uptime, prep time, SLA adherence, pricing & promo. They will also be responsible for lifecycle strategies for long-tail, segmentation, scaled communications, nudges, and education at scale.

Requirements:
  • Strong analytical and outcomes-oriented mindset.
  • Ability to collaborate across diverse stakeholders and functions.
  • Excellent verbal and written communication in English and Portuguese.
  • Proven ability to manage multiple direct reports and priorities with clear expectations and follow-through.
  • Decisive and timely judgment in dynamic, high-stakes environments.

Our company strives to create user value by innovating new experiences that are safe, pleasant and efficient. We are data-driven and believe in making informed decisions. We prioritize integrity, growth, diversity and inclusion.

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