Customer Service Representative

Há 5 dias


Colombo, Paraná, Brasil Emapta Tempo inteiro

Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Emapta. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring a positive experience for our valued customers.

Key Responsibilities

  • Respond to and resolve customer service queries in a timely and professional manner.
  • Escalate unresolved issues to senior team members or management as needed.
  • Manage outages and proactively engage with customers to minimize downtime.
  • Collaborate with internal departments to ensure timely solutions and incident resolution.
  • Resolve customer sales, billing, installation, and provisioning queries and requests promptly.
  • Escalate unresolved issues and complaints to senior team members or management.
  • Handle on-call responsibilities to support the floor during weekends and manage the outage management system effectively.
  • Ensure outages are managed efficiently and maintain proactive communication with customers.

Requirements

  • Minimum 1-3 years of BPO experience in an Australian Telco campaign preferred.
  • Experience in Broadband or Telecommunications campaigns accepted.
  • Previous customer service/client services role in the Telco Industry.
  • Proficiency in using and understanding new technology.
  • Strong ability to build and maintain both internal and client relationships.
  • Excellent written and verbal communication skills, including telephone etiquette.
  • Proactive approach to achieving successful results.
  • Effective time management and organizational skills.
  • High attention to detail.
  • Ability to adapt and positively influence workplace culture.

What We Offer

  • Competitive Package
  • Medical Life Insurance
  • Standard government and Emapta benefits
  • Well-equipped, modern offices
  • Employee engagement activities
  • Mentorship opportunities with global leaders

About Emapta

Emapta is a pioneering force in the telecommunications industry, dedicated to unleashing the unlimited possibilities of the internet. We are at the forefront of innovation, delivering cutting-edge solutions across consumer, business, and wholesale units. With a focus on experience and technology, we are not just a utility; we are a catalyst for change. Our commitment to exceptional service, combined with a can-do culture, ensures that we remain a leader in the field, continuously pushing boundaries and redefining the internet experience for all.



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