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Senior Sales Associate

2 meses atrás

São Paulo, São Paulo, Brasil Burberry Tempo inteiro

Job Summary:

We are seeking a highly motivated and experienced Sales Associate to join our team at Burberry. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, maximizing sales, and demonstrating excellent product knowledge.

Key Responsibilities:

  • Connect with clients and cultivate relationships in a personalized way to establish and maintain customer loyalty
  • Be perceptive of customers' needs, actively listening and showing enthusiasm for the product and brand
  • Proactively develop sales by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections, and offering additional items
  • Exhibit Burberry behaviors, present yourself professionally, and in line with the brand image and company grooming guidelines
  • Be aware of all services available and ensure all service policies are followed to provide customers with a consistent and global experience
  • Actively participate in staff training sessions

Brand Protection:

  • Exemplify Burberry behaviors when dealing with internal and external customers
  • Presentation yourself professionally and in line with the brand image and company grooming guidelines
  • In absence of Floor Manager or Department Manager, cascade company communications to all members of the department or store team as necessary

Product Knowledge:

  • Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling, and manufacturing techniques while being perceptive of the customer's needs, listening, and showing enthusiasm for the product and brand

Personal Profile:

  • Possess superb interpersonal skills to effectively communicate with customers, staff, and management in the store
  • Comfortable using digital tools
  • Proven experience in driving sales and meeting sales targets
  • Excellent customer service

Measures of Success:

  • Financial Targets: achieving sales targets, UPT, ATV, Client Development
  • Excellent customer service through Burberry Experience Evaluations