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Senior Field Support Specialist
2 semanas atrás
As a senior field support specialist, you will be responsible for delivering hardware and software assistance to employees and new hires. This includes weekly reports, inventory management, and administrative tasks.
Key Responsibilities:- Image and install software on Windows and Apple laptops/desktops
- Troubleshoot post-deployment issues on multiple platforms
- Manage spare parts and inventory
- Provide high-priority support including audio and video
- Asset management and inventory reporting
Qualifications include:
- Advanced English proficiency
- IT experience and technical training
- Knowledge of Windows and Macintosh platforms
- Basic networking knowledge
- Experience with Microsoft Office
- Excellent customer service and interpersonal skills
- Strong organizational and prioritization skills
This role requires the ability to work extended hours or modified schedules and a willingness to travel between offices up to 150 miles.