Strategic Partnership Specialist

Há 6 dias


Califórnia Paraná Brazil beBeeCustomerSuccess Tempo inteiro US$64.678 - US$72.000

Unlock the Power of Student Success by Building Strategic Partnerships

About the Role:

In this dynamic role, you will have the opportunity to drive meaningful impact on the lives of students and educators worldwide. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our solutions.

You will work closely with customers to understand their goals and objectives, provide data-driven insights and recommendations, and collaborate with internal teams to drive teacher adoption and success. Your expertise in customer relationship management, strategic planning, and data analysis will enable you to develop account strategies that maintain strong customer health and drive renewal and upsell opportunities.

Key Responsibilities:
  • BUILD STRONG CUSTOMER RELATIONSHIPS: Foster growth-oriented relationships with customer stakeholders, take direct responsibility for customer relationships, and serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
  • ANALYZE CUSTOMER ENGAGEMENT DATA: Analyze customer engagement data to identify implementation strengths and areas of need, and conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
  • DEVELOP ACCOUNT STRATEGIES: Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities, and provide input on Customer Success team processes and procedures as required.
  • COLLABORATE WITH INTERNAL TEAMS: Collaborate with internal teams to drive teacher adoption and success, and provide onboarding support to customers to ensure that their initial experiences with the site are successful.
Requirements:
  • Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an acceptable combination of education and experience.
  • DIRECT AND PROVEN WORK WITH ESTABLISHING STRATEGIC OUTCOMES AND MEASUREMENTS.
  • EXPERIENCE WITH BUSINESS DRIVERS FOR TEACHERS, STUDENTS, BUSINESS PROCESS OWNERS, AND SENIOR DISTRICT AND/OR STATE ADMINISTRATION.
  • EXCELLENT COMMUNICATION SKILLS AND ANALYTICAL SKILLS.
About Our Team:

We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. Our diverse team of experts shares a common goal: to empower educators to deliver high-quality instruction, and help students achieve academic success and beyond.


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