Video Conference Room Support Professional

Há 4 dias


São Paulo, São Paulo, Brasil beBeeVideo Tempo inteiro R$54.000 - R$87.000

Job Title: Video Conferencing Support Specialist

Job Description:
  • Develop and implement a process for testing and validating video conference room setup to ensure seamless functionality.
  • Resolve issues found during validation by working collaboratively with vendors to address any 3rd party-related concerns.
  • Design and document support processes for video conference rooms, aiming for efficiency and effectiveness.
  • Train personnel to provide support using the documented processes, ensuring consistency and quality.
  • Provide customer onsite and phone-based support for Incident Management, responding promptly to customer needs.
  • Troubleshoot incidents, gather problem descriptions, log files, configuration data, and work with HP/Poly support personnel to analyze them to determine root cause of problems and implement corrective actions/solutions.
  • Collaborate with various support teams to escalate customer issues and limitations and provide hot fixes.
  • Process RMA part replacements and perform repair activities on Poly systems located at the customer site.
  • Complete onsite preparation and planning for delivery of projects such as solution deployments, configuration changes, capacity increases, and upgrades.
Required Skills & Qualifications:
  • Bachelor's Degree or equivalent preferred.
  • 5+ years of Video Conferencing background including experience with current Poly products and 3rd party video conferencing devices. Experience with endpoints such as Studio X-Series, G7500, and Group Series.
  • Experience writing processes and procedures and training personnel.
  • Experience with Microsoft Teams video (in conference room solutions, not desktop video).
  • Experience with Poly Clariti


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