
Video Conference Room Support Professional
Há 4 dias
Job Title: Video Conferencing Support Specialist
Job Description:- Develop and implement a process for testing and validating video conference room setup to ensure seamless functionality.
- Resolve issues found during validation by working collaboratively with vendors to address any 3rd party-related concerns.
- Design and document support processes for video conference rooms, aiming for efficiency and effectiveness.
- Train personnel to provide support using the documented processes, ensuring consistency and quality.
- Provide customer onsite and phone-based support for Incident Management, responding promptly to customer needs.
- Troubleshoot incidents, gather problem descriptions, log files, configuration data, and work with HP/Poly support personnel to analyze them to determine root cause of problems and implement corrective actions/solutions.
- Collaborate with various support teams to escalate customer issues and limitations and provide hot fixes.
- Process RMA part replacements and perform repair activities on Poly systems located at the customer site.
- Complete onsite preparation and planning for delivery of projects such as solution deployments, configuration changes, capacity increases, and upgrades.
- Bachelor's Degree or equivalent preferred.
- 5+ years of Video Conferencing background including experience with current Poly products and 3rd party video conferencing devices. Experience with endpoints such as Studio X-Series, G7500, and Group Series.
- Experience writing processes and procedures and training personnel.
- Experience with Microsoft Teams video (in conference room solutions, not desktop video).
- Experience with Poly Clariti
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Resident/field Technical Support
Há 5 dias
São Paulo, São Paulo, Brasil Hewlett Packard Tempo inteiro**Position Summary**:- Develop and implement a process for testing and validating video conference room setup.- Resolve issues found during validation. Work with vendors for issues that must be resolved by 3rd party vendors.- Develop and document support processes for video conference rooms.- Train personnel to provide support using the documented...
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Field Technical Support Specialist
Há 2 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$54.000 - R$91.800Job Overview:This role involves delivering top-notch technical support in field and resident settings. Key responsibilities include establishing a testing and validation process for video conferencing rooms, resolving encountered issues, developing and documenting support procedures, training personnel to utilize these processes, and providing customer...
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IT Support Professional
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Technical Desktop Support Specialist
1 dia atrás
São Paulo, São Paulo, Brasil beBeedesktopsupport Tempo inteiro R$4.500 - R$7.500Job DescriptionMilestone Technologies partners with organizations to scale their technology and services, driving business outcomes. As a Desktop Support Specialist, you will be responsible for supporting client technology at customer locations. Your role involves desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support, and...
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Technical IT Support Professional
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São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$700.000 - R$1.100.000Job OpportunityWe are seeking a highly skilled IT professional to join our technology operations team in São Paulo. As an IT Support Specialist, you will play a key role in delivering exceptional on-site technical support to employees, agencies, and clients with modern technology solutions.Main Responsibilities:Deliver high-quality technical assistance to...
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Dedicated Support Professional
Há 6 dias
São Paulo, São Paulo, Brasil beBeeAdministrative Tempo inteiro R$43.000 - R$89.000About Our OpportunityWe are seeking a dedicated professional to join our team as an Administrative Associate. In this role, you will be responsible for providing administrative support and coordinating various tasks.Key Responsibilities:Manage documents, gather data, and input information related to administrative duties.Assist with research, prepare...
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Technical Support Professional
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeITspecialist Tempo inteiro R$61.000 - R$83.500Job Title: IT Specialist">About the Role:This is a cross-functional position between the IT Service Desk and IT Asset Management teams. As an onsite IT specialist, you will provide dedicated support to employees, handle ticket-based support, resolve some issues independently, and collaborate or escalate others for further assistance.You will also assist with...
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Global Support Specialist
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São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$40.000 - R$80.000Service Desk ProfessionalThe mission of our global luxury fashion platform is to connect creators, curators, and consumers. We strive for a positive impact on the world by bringing together an inclusive community of people, partners, and customers. This collaborative environment drives our business success.Our tech-driven team is working on building the...
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Desktop System Technician
Há 7 dias
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$7.200 - R$9.800Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team. This individual will provide day-to-day support for desktops, laptops, printers, VoIP phones, and conference room video.About the RoleThis is a critical position that requires exceptional technical skills and customer service expertise. The successful candidate...
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Professional Support Specialist
Há 5 dias
São Paulo, São Paulo, Brasil beBeeAdministrative Tempo inteiro R$47.000 - R$82.378We are seeking a detail-oriented and organized Professional Support Specialist to serve as the company's first point of contact.This individual will play a key role in customer service, supporting administrative departments, and facilitating internal and external communication, always with professionalism and cordiality.In addition to these responsibilities,...