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IT Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeIT Tempo inteiro R$75.000 - R$115.000

Are you looking for a challenging and rewarding role where you can make a real difference?

This is an exciting opportunity to join our team as an IT Support Analyst, providing exceptional support to employees, agencies, and clients with reliable, modern technology solutions.

  • Main Responsibilities:
  • Deliver high-quality on-site IT support, ensuring seamless operations and meeting WPP standards
  • Provide remote support to regional offices as needed, collaborating with internal teams for timely resolution
  • Maintain deskside operations and standard technology services, including meeting room AV, for optimal user experience
  • Build strong relationships with business users, understanding their needs and delivering tailored support
  • Educate users on IT services, policies, and best practices, empowering them to get the most out of technology tools
  • Accurately log all IT engagements in the ticketing system for reporting and performance tracking
  • Manage onboarding and offboarding processes, including account administration and asset management
  • Resolve Level 1 and 2 incidents, escalating complex issues to Infrastructure or Management teams when required
  • Maintain security protocols and monitor third-party engagements, ensuring data protection and compliance
  • Support user and office relocations, hardware/software deployments, and warranty replacements, minimizing disruptions
  • Manage IT asset procurement, inventory, and lifecycle, optimizing resource utilization
  • Contribute to the Service Desk knowledge base and documentation, enhancing team productivity and knowledge sharing
  • Collaborate with global IT functions to implement standards and support local business needs, driving consistency and excellence
  • Facilitate infrastructure refreshes and basic device troubleshooting, ensuring smooth operations
  • Support software licensing reviews and compliance activities, ensuring regulatory adherence
  • Be available for occasional out-of-hours support, demonstrating commitment to customer satisfaction
  • Perform other duties as required, showcasing flexibility and adaptability

We offer a dynamic work environment that fosters growth, innovation, and collaboration. If you are a motivated and customer-focused individual who enjoys working in a fast-paced IT environment, we encourage you to apply.