Customer Service Representative Sr
Há 4 dias
Our Company
Lubrizol Corporation is a leading specialty chemical company that delivers innovative solutions to advance mobility, improve wellbeing, and enhance modern life. Founded in 1928, we have a global presence with over 100 manufacturing facilities, sales, and technical offices worldwide, employing approximately 8,000 people. For more information, visit our website.
We value diversity in professional backgrounds and life experiences. Our commitment to creating a positive experience for candidates enables us to get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Job SummaryThe Export Customer Experience Representative (CER) plays a critical role in processing sales orders for internal customers. This position requires effective communication and collaboration with various teams, including Planners, Global Customer Service Representatives, Compliance, and shipping locations, to ensure timely and accurate order fulfillment. The CER will coordinate with our Freight Forwarder for export bookings and documentation distribution.
Key Responsibilities- Process sales orders received through our systems via EDI functionality, ensuring accurate order entry, shipping, billing, and documentation information.
- Assist subsidiaries with export inquiries related to INCOTERMS, payment terms, air, ocean, and intermodal transport, and boycott violations.
- Provide basic supply chain support to terminals, warehouses, or other source points, including SAP support and documentation assistance.
- Coordinate with Sales, Marketing, and Scheduling groups to strategize and implement plans for supply situations.
- Ensure accurate documentation instructions for freight forwarders to send documents correctly.
- Manage export bookings, corresponding with steamship lines, air carriers, and freight forwarders.
- Develop and maintain strong relationships with customers and coworkers through timeliness, accuracy, and dependability.
- Identify opportunities for Continuous Improvement throughout the order handling processes.
- Participate in audits and contribute to the company's success by ensuring customer satisfaction.
- Bachelor's degree required; additional qualifications and experience in logistics, international trade, and export regulations preferred.
- Minimum 5 years of experience in customer service, including 2 years of prior SAP user experience.
- Proficient user of Microsoft Office Products.
- Fluent in English written and verbal; additional languages such as Spanish preferred.
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