Customer Support Associate

2 semanas atrás


São Paulo, São Paulo, Brasil Wise Tempo inteiro
About Wise

We are a global technology company that is changing the way people move and manage money worldwide.

Our mission is to make money without borders a reality, without judgment or prejudice. We believe teams are strongest when they are diverse, equitable, and inclusive.


Salary Information

The salary for this role is estimated to be around 6,095 BRL per month, including a 7.5% language differential.


Job Description

Your main goal will be to help customers have an excellent experience with Wise, mainly via phone but also via email and possibly chat contacts.

  • You will provide world-class customer support via email and phone channels for Japanese, Portuguese, and English-speaking customers all over the world.
  • You will understand the importance of making a customer happy and make it your goal for every contact.
  • You will be creative, friendly, and solution-oriented with customers and colleagues.
  • You will work closely with our team to ensure that our customers receive the best possible service.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong verbal and written English skills.
  • Fluency in both Japanese and Portuguese.
  • Flexibility to work 6x1 (six days of working and one day of rest) with 6 hours of work per day, up to 36 hours per week.
  • An organized approach, with a solution-oriented mindset and the ability to multitask.
  • Coolness under pressure and the ability to take charge in challenging situations.
  • Exceptional communication skills, with the ability to own up to mistakes and follow through on commitments.
  • A team-player attitude, with a willingness to collaborate and support colleagues.

Benefits

We offer a range of benefits to our employees, including:

  • A salary of 6,095 BRL per month, including a 7.5% language differential.
  • RSU's in a rapidly growing company.
  • A flexible working model, with options for remote work and flexible hours.
  • An annual self-development budget.
  • Health and dental allowance for you and your dependents.
  • Company-paid life insurance and an Employee Assistance Program (EAP).
  • Paid time off: 30 days vacation + 3 'Me' days + 1 volunteer day, annually.
  • A paid 6-week sabbatical leave after four years.
  • 18 weeks of paid parental leave, after a year with us and child care assistance.
  • Transportation vouchers.
  • Meal and food vouchers.
  • TotalPass access to 3,500 gyms and studios throughout Brazil.

For everyone, everywhere. We're people building money without borders — without judgment or prejudice, too.


  • Customer Support Associate

    2 semanas atrás


    São Paulo, São Paulo, Brasil Mentice Tempo inteiro

    Customer Support SpecialistWe're seeking a dedicated professional to provide high-quality support to our customers in the healthcare sector. As a key player in our organization, you'll contribute to our mission of improving clinical workflow and procedural efficiency.About Mentice:Mentice is a global company working towards improving clinical workflow and...


  • São Paulo, São Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiro

    About HBKHBK is a leading company within the test, measurement, and data analytics industry. Our team of passionate experts from around the world collaborates closely to deliver innovative solutions.Job OverviewWe are seeking a highly motivated Sales and Customer Support Associate to join our dynamic team in São Paulo, Brazil (home office). As a key member...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Customer Support Role at WiseWe are looking for a skilled Business Customer Support Associate to join our team at Wise. As a Business Customer Support Associate, you will be responsible for providing world-class customer support to our clients via phone and email channels.Key Responsibilities:Provide exceptional customer service by understanding customer...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Wise. As a Customer Support Associate, you will be responsible for providing world-class customer support to our Portuguese and English speaking customers via email, chat, and phone channels.Key ResponsibilitiesProvide exceptional customer support via multiple channels,...

  • Customer Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

        **Position Summary:**    Customer Support Associate is a key role at Arrow Electronics, responsible for providing expert internal and external customer service and sales support.    **Responsibilities:**    • Provide professional, timely and accurate responses to customer inquiries and requests, ensuring industry-leading customer...

  • Customer Support Associate

    4 semanas atrás


    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Job RoleAt Wise, we're on a mission to make money without borders accessible to everyone. As a Customer Support Associate, you'll play a crucial role in helping our customers achieve this goal.Key ResponsibilitiesProvide exceptional customer support via phone, email, and chat channels to Portuguese and English speaking customers worldwide.Understand and...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Company OverviewWise is a global technology company that creates innovative solutions for international payment and money management. Our mission is to make money movements seamless and cost-effective.We're building a new network for the world's money, and we need talented individuals to help us achieve this goal.Key ResponsibilitiesAssist customers with...

  • Sales Support Associate

    3 semanas atrás


    São Paulo, São Paulo, Brasil Alleima Tempo inteiro

    Sales Support Role OverviewAs a Sales Support professional at Alleima, you will play a key role in driving sales growth by providing exceptional support to our sales team. Key responsibilities include:Answering customer inquiries on service and product availability, prices, delivery times, and order status.Entering data into databases to maintain up-to-date...


  • São Paulo, São Paulo, Brasil Videojet Tempo inteiro

    We are seeking a talented Administrative Support Associate to join our team at Videojet.The estimated annual salary for this role is $45,000 - $60,000 depending on experience and qualifications.**Job Description:**Our ideal candidate will have strong technical skills and be proficient in integrating portals, including the inclusion of technicians and...

  • Customer Support Consultant

    4 semanas atrás


    São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro

    Are you passionate about technology and customer satisfaction?We're looking for a talented Customer Support Consultant to join our team at SupportYourApp. This is a fantastic opportunity to work in a dynamic, multicultural environment and develop your skills in customer support.As a Customer Support Consultant, you will be responsible for:• Building strong...

  • Customer Support Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro

    **Unlock Your Potential in a Multicultural Environment**At SupportYourApp, we're passionate about tech and committed to delivering exceptional customer support. Join our team as a Customer Support Specialist and thrive in a dynamic, multilingual environment while enjoying the flexibility of working from home.…**Key Responsibilities:**Build lasting...


  • São Paulo, São Paulo, Brasil Youscan Tempo inteiro

    We are seeking a highly skilled Customer Support Specialist to join our YouScan Customer Success team in Mexico City. The ideal candidate will be fluent in Portuguese, with strong communication skills in English and Spanish (B2/C1) to effectively support customers in a timely and accurate manner.Key responsibilities include:Customer Feedback: Delivering...


  • São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Customer Support Agent Role at Pacifica ContinentalThe successful candidate will be responsible for providing exceptional customer service to our clients in the sports gaming industry. Key responsibilities include responding to customer inquiries, resolving issues, and updating internal databases.Requirements and QualificationsFluency in Portuguese and...

  • Customer Service Associate

    4 semanas atrás


    São Paulo, São Paulo, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiro

    As a key member of our team at Buscarvagas - Empregos E Consultoria Brasil, you will be responsible for delivering exceptional customer experiences. This will involve tracking customer orders, receiving and resolving complex inquiries, and collaborating with internal teams to improve processes and enhance customer satisfaction.**Key Responsibilities**• ...

  • Customer Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Belvo Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Belvo.As a key member of our Customer Engineering team, you will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our Open Finance solutions.Key responsibilities include:Managing client inquiries and...


  • São Paulo, São Paulo, Brasil E-Tickets Retail Kft Tempo inteiro

    During our expansion into the Brazilian online travel market, we are looking for a talented Customer Support Representative to join our team. As a valued member of our team, you will play a crucial role in providing exceptional customer service to our customers.Job Summary:The Customer Support Representative will be responsible for addressing aftersales...


  • São Paulo, São Paulo, Brasil FICO Tempo inteiro

    About the RoleFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. As a Customer Support Specialist, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.Key...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at CloudWalk, Inc. As a frontline hero, you will be the voice of InfinitePay, delivering exceptional service and solving complex technical issues.Your Mission:Engage with customers through various channels, offering stellar support and solutions.Diagnose and resolve...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the Customer Support Specialist RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our dynamic team. As a key member of our SAP LeanIX organization, you will play a critical role in delivering exceptional support to our customers worldwide.Key Responsibilities:Provide timely and effective support to customers on the...


  • São Paulo, São Paulo, Brasil Belvo Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Belvo. As a key member of our Customer Engineering team, you will be responsible for providing exceptional support to our clients, ensuring their success with our Open Finance solutions portfolio.Key ResponsibilitiesManage client questions regarding implementation,...