Global HR Operations Team Lead

Há 18 horas

Buenos Aires, Brasil beBeeCustomerSuccess Tempo inteiro US$800 - US$4.300

The Global HR Operations Team Lead is a critical role that oversees the daily functions of the Tier 1 HR Advisory team. This position ensures timely and accurate processing of HR transactions through the case management system, providing first-level support to employees and managers on HR-related inquiries.

Job Description:

The Team Lead will guide, coach, and develop Tier 1 Advisors while maintaining a strong focus on service delivery, compliance, and operational excellence. They will supervise and support Tier 1 HR Advisors in day-to-day activities, provide training, mentoring, and regular feedback to ensure high-quality service and team development.

  • Supervise and Support: Supervise and support Tier 1 HR Advisors in day-to-day activities
  • Team Leadership & Development: Provide training, mentoring, and regular feedback to ensure high-quality service and team development

Service Delivery & Escalation Management:

  • Ensure Accurate and Timely Processing: Ensure accurate and timely processing of HR transactions via the case management system
  • Serve as Point of Escalation: Serve as the point of escalation for complex or sensitive employee inquiries

Performance & Process Management:

  • Monitor Team Performance: Monitor team performance against defined SLAs and KPIs; implement corrective actions when targets are not met
  • Analyze Trends: Analyze trends in case types and volumes to identify opportunities for process improvement

Collaboration & Communication:

  • Liaise with Other Teams: Liaise with other HR teams (Tier 2, COEs, Payroll, HRBPs) to ensure end-to-end process alignment
  • Maintain Clear Communication: Maintain clear and consistent communication across the team and stakeholders

Compliance & Continuous Improvement:

  • Ensure Compliance: Ensure compliance with labor laws, data protection regulations, and internal policies
  • Promote Culture of Continual Improvement: Promote a culture of continuous improvement, employee-centric service, and excellence

Required Skills and Qualifications:

  • Bachelor's Degree: Bachelor's degree in Human Resources, Business Administration, or a related field
  • Bilingual in English: Bilingual in English
  • Experience in HR Shared Services: 3+ years of experience in HR Shared Services or a similar environment
  • Leadership Experience: 1+ year of experience in a team lead or supervisory role preferred
  • Strong Understanding of HR Processes: Strong understanding of HR processes and case management systems
  • Excellent Interpersonal Skills: Excellent interpersonal, communication, and conflict-resolution skills
  • Proven Ability to Lead: Proven ability to lead in a fast-paced, high-volume, and service-oriented environment
  • Knowledge in HRIS: Knowledge in HRIS and ticketing platforms

Benefits:

We offer a comprehensive benefits package that includes industry-leading health insurance, retirement plans, and paid time off. We also offer flexible work arrangements and professional development opportunities to help you grow in your career.

Why Join Our Team?

We're a global organization with a diverse team of professionals who share a common goal: to deliver exceptional customer experiences. If you're passionate about HR and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

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