Business Relationship Developer

Há 2 dias

Uberlândia, Minas Gerais, Brasil beBeeCustomer Tempo inteiro R$100.000 - R$150.000
Job Overview

Titan is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.

Key Responsibilities
  • Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from customers and partners to position the platform as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
  • Analyze customer usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements
  • 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
  • Excellent verbal and written communication skills with strong customer-facing abilities.
  • Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
  • Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
  • A can-do approach with strong problem-solving skills and the ability to work under pressure.
  • Fluent in English; additional languages are a plus.
  • Ability to work remotely across EST/PST time zones.
  • Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.

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