Senior OpenShift Technical Account Manager
3 semanas atrás
About the role:
Red Hat's Global Customer Success team is seeking an experienced engineer to join us as an OpenShift Technical Account Manager in Brazil. In this position, you will work with key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform. This is not a sales role, but rather a dedicated customer engagement associate and member of the Red Hat Engineering and Technical Support teams. As an OpenShift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
Key responsibilities include:
Learning new technologies, including container orchestration, container registries, container build strategies, and microservices on container platforms
Performing technical reviews and sharing knowledge to proactively identify and prevent issues
Gaining understanding of customer technical infrastructures, hardware, and offerings and serving as a customer advocate within Red Hat
Collaborating with the engineering, R&D, product management, and technical support teams
Creating documentation regarding customer issues and technical details on how to resolve them
Managing and growing customer relationships by delivering attentive, relationship-based support
Traveling occasionally to visit regional customers
Requirements include:
5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat)
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel for customer visits and events within the region
**Preferred qualifications include:**
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
Experience working in DevOps environments
Software engineering background; experience with RPM-based Linux and Java technologies
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or SVN
Prior experience in a technical leadership or mentorship role
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