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Technical Account Manager
2 meses atrás
**This is a remote job opportunity for candidates in Brazil.**
We're looking for a Technical Account Manager to play a vital role in ensuring our customers are successful in taking full advantage of their investment in Rocket.Chat. You will be responsible for providing hands-on, in-depth technical and product expertise to our customers and partner organizations. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership to your assigned customers.
**Required Skills**
- Experience in account management, customer success, and/or consulting in the software industry;
- Native or Fluent Portuguese language skills, including written and spoken;
- Fluent in English at a professional level;
- Demonstrable experience with systems installation, configuration, and administration of Linux;
- Experience with containerization tools (Docker, Kubernetes);
- Experience programming in Javascript/Typescript and other programming languages;
- Experience working with databases relational/non-relational;
- Hands-on experience with Cloud Platforms such as AWS, Azure, or GCP;
- Strong technical skills and aptitude for learning new technology.
**Desirable Skills**
- Prior MongoDB experience desirable;
- Prior Active Directory/LDAP experience is desirable;
- Prior experience in a similar role working with Government institutions is a plus.
**Key Responsibilities**
- Work with strategic named accounts to build long-term relationships;
- Develop a strong understanding of the Rocket.Chat solution, its products, and services;
- Effectively manage strategic customer accounts, ensuring customer success and maximum adoption of Rocket.Chat solutions;
- Strategically develop creative solutions to customer challenges;
- Analyze customer data and develop appropriate recommendations;
- Provide excellent customer service and problem-solving skills;
- Collaborate with other members of the customer success team to ensure customer success;
- Work with other departments to ensure customer needs are met;
- Develop and maintain strong customer relationships.
**About Rocket.Chat**
Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromising data ownership, customizations, or integrations.
