Customer Service Advocate

Role OverviewWe are seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Troubleshooting: Identify and resolve complex customer issues in a timely and efficient manner.Educate: Educate customers on the benefits of using...

At Trustly, we're revolutionizing the payments industry with our innovative approach to Pay by Bank. Our mission is to deliver a better way to pay and get paid, prioritizing financial responsibility for consumers and independence for merchants.We've grown into a global network connecting merchants to 650 million consumers through 12,000 banks across 33...

Key Responsibilities: Manage day-to-day operations of the BPO team delivering customer service across multiple platforms (email, chat, social media, Reclame Aqui, etc.).Ensure adherence to SLA/KPI metrics including First Response Time, Resolution Time, CSAT, and complaint closure rates.Collaborate with internal teams (Legal, Product, Marketing, PR and...

Customer Service Operations ManagerAs a customer service operations manager, you will be responsible for overseeing day-to-day activities of the BPO team delivering customer service across multiple platforms. This includes ensuring adherence to service level agreements and key performance indicators such as first response time, resolution time, customer...

Job SummaryWe are seeking a Customer Service Operations Manager to lead our team in delivering exceptional customer experiences. The ideal candidate will have strong leadership skills, excellent analytical mindset, and experience in managing high-visibility complaint channels.Key ResponsibilitiesManage day-to-day operations of the customer service team,...

GERENTE DE CUSTOMER EXPERIENCE Espírito Santo – Presencial DESCRIÇÃO DA VAGAEmpresa do segmento de bens de consumo busca profissional para estruturar e liderar a área de Customer Experience, com foco em excelência na jornada do cliente, desde o pedido até a entrega. Vaga presencial | Horário: 9h às 18h | Contrato CLT RESPONSABILIDADES E...

Overview As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most questions involve Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing, and very basic tax questions. We'll provide continuous support for...

Job DescriptionWe are seeking an experienced professional to join our team as a Client Support Specialist. As a key member of our Merchant Operations team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible service.As a Client Support Specialist, you will be working closely with our...

Must have - Inglês fluente Você é organizado(a), ágil e apaixonado(a) por oferecer experiências incríveis ao cliente?Estamos buscando alguém como você para fortalecer nosso time de Customer Experience na Bra Bos Cleaning , uma empresa referência em limpeza residencial em Boston, MA.Responsabilidades Atendimento e Encantamento do Cliente • Atender...

Reporting to the Regional Sales Director LATAM and based in Brazil, you will be responsible for managing Brazil.You will also be responsible for executing sales strategies that consider all released products and services, and which maximize the company's revenues and brand in the region.Roles and Responsibilities Drive opportunities for all product and...