Customer Retention Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Mitel Networks Tempo inteiro

Job Title: Inside Service Sales Representative

Job Summary:

Mitel is seeking a highly skilled Inside Service Sales Representative to join our team. As a key member of our organization, you will be responsible for retaining and growing our service business by managing existing customer and partner accounts in their designated region.

Responsibilities:

  • Lead the renewal process and ensure timely closure of renewals.
  • Meet or exceed renewals and retention targets.
  • Work closely with Sales Representatives and Customer Lifecycle Managers to develop effective renewal strategies and plans.
  • Create compelling partner demonstrations and presentations, quotes/proposals, and year-end reviews as necessary.
  • Develop in-depth knowledge of Mitel products and services and stay informed of product line and trends that may impact client business activities.
  • Manage opportunities in Salesforce from start to finish.

Requirements:

  • Bachelor's degree
  • 5+ years of experience in customer service, sales, or sales support
  • English language skills (B2 or higher)
  • Willingness to work on shifts
  • Strong collaboration and relational skills
  • Effective communicator and strong interpersonal and collaboration skills
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Must be detail-oriented, organized, ethical, responsible, and self-motivated

Additional Information:

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. We value different perspectives, skills, and experiences and welcome applications from all sections of the community.



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