SMB Strategy and Operations Associate

2 semanas atrás

São Paulo, São Paulo, Brasil TikTok Tempo inteiro
Job Title: SMB Strategy and Operations Associate

About the Role:

We are seeking a highly motivated and detail-oriented SMB Strategy and Operations Associate to join our team. As a key member of our operations team, you will be responsible for collaborating with cross-functional teams to identify trends, generate insights, and proactively engineer solutions to optimize processes.

Key Responsibilities:

  • Conduct in-depth business analysis to outline existing challenges and present feasible solutions, thereby enhancing business processes and service delivery.
  • Execute sales planning, forecasting, and goal setting methodologies for a fast-growing sales organization.
  • Drive sales enablement and efficiency initiatives focused on revenue growth and operational scalability.
  • Support the sales team in executing localized go-to-market strategies, culminating in an expanded customer base and increased revenue.
  • Document data flows, operating procedures, and policies, identify bottlenecks in the sales process, and proactively seek opportunities for improvement.
  • Support sales with day-to-day operations, prioritize requests, and solve escalations in a timely manner.
  • Work with other MSO members to resolve sales support issues, identify areas of improvement.

Requirements:

  • 5+ years of experience in management consulting, operations, strategy, or growth role within a fast-paced technology company.
  • Bachelor's degree in business, operations, or other relevant/quantitative disciplines from a leading university.
  • Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership.
  • Advanced analytical skills; ability to gather data and structure it in a meaningful way for analysis and modeling, create reports, and influence decision making.
  • Advanced Excel, PowerPoint, and Google Suite skills and excellent written and verbal communication skills, strong influencing skills.
  • Self-starter with the ability to work independently, multitask, adapting to changing priorities. Results and detail-oriented, with strong commercial/business acumen.
  • Not afraid to roll up sleeves to get work done and a passion for innovation.

About TikTok:

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr.

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