Customer Service Operations Specialist

Há 3 dias


São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$45.000 - R$85.000

Expert in Customer Service Tools Operations

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We are seeking a highly skilled and experienced professional to maintain, configure, and update customer service tools to ensure seamless operations.

Key Responsibilities:

  • System Management: Maintain and update customer service tools to optimize performance and efficiency.
  • Requirement Coordination: Collaborate with cross-functional teams to enhance system features and gather feedback from stakeholders.
  • Data-Driven Improvements: Analyze system performance, monitor usage trends, and implement data-driven improvements to drive tool efficiency.
  • Training & Support: Provide hands-on training, create documentation, and offer technical assistance to the customer service team.

Requirements:

  • 3+ years of experience in customer service tool operations or a related field.
  • Strong analytical and problem-solving skills to identify and resolve complex issues.
  • Proficiency in Portuguese and English with a sharp ability to learn and adapt to new technologies.

What We Offer:

  • Innovation-Driven Environment: Work in a fast-paced and dynamic environment that fosters innovation and creativity.
  • Opportunities for Growth: Expand your skill set and take on new challenges to advance your career.
  • Global Impact: Join a company that is transforming the way people enjoy food and making a positive impact on communities around the world.

Location:

Brazil, São Paulo



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