Customer Service Operations Specialist
Há 2 dias
Description:
We are seeking a highly skilled and organized individual to join our team as a Customer Support & Operations Specialist. This is a full-time, remote work-at-home position that requires excellent communication skills and the ability to multitask.
Key Responsibilities:
- Provide prompt support for inquiries, respond to questions, and offer guidance
- Troubleshoot feature issues, monitor bug/support requests
- Refresh and reorder featured job listings on our site
- Track and share client/applicant feedback with internal teams to enhance platform features
Required Skills and Qualifications:
To be successful in this role, you must possess the following skills and qualifications:
- Native English speaking skills and excellent grammar and communication skills
- Attention to detail and ability to learn platform features
- Strong customer service focus, ability to troubleshoot issues and come up with solutions
- Ability to multitask and manage time effectively
- Experience in ticket management & documenting feedback
Benefits:
We offer a competitive salary, yearly growth opportunities, and company shares for all team members. We also provide a work culture focused on mutual success and continuous growth, challenging projects, and opportunity to work with great team members.
Recruitment Steps:
- Apply via our website
- Send back answers + CV
- Have an interview with our Recruiter
- Complete a test
- Have an interview with Hiring Manager
- Get feedback
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