Senior Director, Customer Experience

Há 5 dias

São José dos Campos, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$180.000 - US$200.000
Job Overview

We are a leader in the commercial real estate industry, empowering property owners to bring their visions of communities to life.

Our technology team is a group of skilled professionals who drive innovation and excellence in data science and technology.

We seek a Vice President, Customer Success to develop and lead our customer success strategy, ensuring exceptional value and service for our clients and internal users across all business lines.

Key Responsibilities
  • Develop and execute a customer success strategy aligning with our business goals, driving high levels of customer satisfaction, retention, and revenue growth.
  • Lead initiatives to enhance customer relationships, ensuring clients maximize the value of our services and solutions.
  • Partner with Sales, Product, Marketing, and Operations teams to drive customer-focused improvements and innovation.
  • Capture and analyze customer feedback to drive continuous improvement and influence product development.
  • Develop scalable programs and processes supporting customer success at scale, ensuring efficiency, consistency, and measurable impact.
  • Build and lead a high-performing customer success team aligned with our customer-first culture.
  • Define and monitor key success metrics, using data to drive decisions and enhance the customer experience.
Requirements
  • Bachelor's degree required; MBA or relevant advanced degree preferred.
  • 10+ years of experience in customer success, account management, or a related field, with a minimum of 5 years in a senior leadership role.
  • Track record of driving customer retention, satisfaction, and revenue growth.
  • Experience leading and scaling customer success teams in a high-growth environment.
Skills and Abilities
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strong understanding of commercial real estate, financial services, or SaaS solutions within the lending or investment space.
  • Proven ability to develop and execute customer success strategies in a B2B financial services or technology-driven organization.

  • Senior Customer Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro €51.498 - €75.162

    Job OverviewThe Customer Service Director plays a pivotal role in driving customer satisfaction by leading and supporting a team of customer service representatives.Key Responsibilities:Develop and execute strategies to improve customer experience and intimacy.Monitor performance metrics and implement corrective actions to ensure alignment with business...

  • Senior Customer Success Director

    Há 5 dias

    São Bernardo do Campo, São Paulo, Brasil beBeeAccount Tempo inteiro US$70.000 - US$120.000

    Job Title:Customer Success Director">Description:As a seasoned professional, you will lead customer success initiatives to drive adoption and retention of our software solutions. Your expertise in account management and relationship-building will ensure strong partnerships with key clients.">Key Responsibilities:Develop and execute customer success...

  • Chief Customer Experience Officer

    Há 5 dias

    São José dos Campos, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$180.000 - US$200.000

    Job OverviewWe are a leader in the commercial real estate industry, empowering property owners to bring their visions of communities to life.The company's technology team drives innovation and excellence in data science and technology.A Vice President will be responsible for developing and leading customer success strategy, ensuring exceptional value and...

  • Director, Digital Customer Experiences

    Há 6 dias

    São Paulo, São Paulo, Brasil Starbucks Tempo inteiro

    From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.As a Director For Digital Customer Experiences, You WillPlay a...

  • Director of Customer Experience and Partnerships

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$180.000 - R$280.000

    Director of Customer Experience and PartnershipsWe're seeking a highly skilled Director to lead our Customer Experience Service Operations team, responsible for Quality Assurance and Learning & Development teams. This role will oversee both operationally embedded teams and central teams focused on global standardization and innovation.The ideal candidate...

  • Senior Director of Technical Services

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro US$125.000 - US$175.000

    Job DescriptionPalo Alto Networks is seeking a skilled Senior Director to lead the post-sales technical services organization in the Latin America region.The ideal candidate will have a deep understanding of the LATAM market dynamics and customer expectations, as well as experience leading post-sales technical services teams within the region.This role...

  • Product Director

    2 semanas atrás

    São José dos Campos, São Paulo, Brasil beBeeProductDirector Tempo inteiro

    Director of Product Strategy We are looking for a Director of Product Strategy in Buenos Aires. AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17 industries. This Product Leadership Opportunity involves leading core app product initiatives, driving them from inception to...

  • Analista de Customer Experience Sênior

    Há 5 dias

    São Paulo, São Paulo, Brasil G4 Educação Tempo inteiro

    Procuramos um(a) Analista de Customer Experience Sênior para atuar em toda a jornada dos nossos clientes, estruturando e realizando as comunicações necessárias, estabelecendo um relacionamento de valor e contribuindo para o sucesso de nossos clientes.**Responsabilidades e atribuições**- Construir relações de confiança e entrega de valor para nossos...

  • Customer Service Director

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$59.219 - R$86.198

    Customer Service DirectorA visionary leader is required to spearhead a customer-facing team.Main Responsibilities:Develop and implement effective customer experience strategiesLead a high-performing team of customer support professionalsMaintain accurate records and reports on customer interactions and feedbackEssential Qualifications:Proven working...

  • Director, Customer Success

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro US$184.782 - US$242.647

    Key Leadership PositionPursue a challenging career as a Senior Director, Technical Services. This role involves leading the post-sales technical services organization in the Latin America region.Develop and execute strategies to drive exceptional customer outcomes, ensure value realization, and foster operational excellence within the LATAM...