Customer Experience Advocate
2 semanas atrás
At Rebag, we're building an unparalleled customer experience. Our dedicated team strives to deliver seamless interactions that exceed expectations.
About the RoleThis position involves live chat engagement with customers, addressing their queries and providing tailored solutions or alternatives.
Key Responsibilities- Engage with customers through live chat, clarifying needs and offering personalized support.
- Serve as a liaison between headquarters and retail departments, ensuring effective communication and collaboration.
- A minimum of 1 year of prior customer service experience in a fast-paced environment - retail or e-commerce background is preferred.
- Demonstrate process-oriented thinking, with a strong ability to prioritize tasks effectively.
- Exhibit exceptional English language skills in both verbal and written communications.
- Prior experience handling customer inquiries in English is required.
- Manage high volumes of incoming calls and showcase strong communication skills under pressure.
- Multitask in a dynamic entrepreneurial environment, adapting to changing demands.
- Join a collaborative team passionate about delivering outstanding results.
- Contribute innovative ideas to drive business growth.
- Enjoy a work environment prioritizing efficiency and respect for personal downtime.
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