Strategic Business Development Lead

Há 2 dias

Curitiba, Paraná, Brasil beBeeCustomerSuccess Tempo inteiro R$100.000 - R$150.000
Job Description:

We are seeking a seasoned Customer Success Team Manager to lead our onboarding, expansion and retention teams.

The ideal candidate will have a proven track record of coaching and developing leaderships, hiring high-performance talent, and building scalable processes.

This role requires strong analytical skills, strategic vision, excellent communication and stakeholder management abilities.

Key responsibilities include:

  • To coach and develop leaderships with a focus on efficiency
  • To lead onboarding, expansion and retention teams ensuring goals and follow-up rituals
  • To build and scale processes to ensure predictability and efficiency
  • To establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement
  • To ensure product adoption based on data and personalized journeys
  • To identify upsell and cross-sell opportunities
  • To reduce churn through action plans based on data and feedback

You will need to have previous experience in CS leadership, advanced English, strategic vision, excellent communication and stakeholder management, experience with tools like Hubspot CRM, analytical ability to make data-driven decisions, and an owner profile: responsible for results, not just processes.

Required Skills and Qualifications:

We are looking for candidates with the following qualifications:

  • Proven track record in CS leadership
  • Advanced English language skills
  • Strong analytical skills
  • Strategic vision
  • Excellent communication and stakeholder management abilities
  • Experience with tools like Hubspot CRM
Benefits:

This role offers:

  • Opportunity to work with a dynamic team
  • Professional growth and development
  • Competitive compensation package
  • Benefits package including health insurance and retirement plan
How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter.

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