Customer Support Consultant
1 semana atrás
We are seeking an experienced Customer Support Consultant to join our team at SupportYourApp, a leading provider of secure technical, customer support, and CX services for tech companies globally.
This role offers a unique opportunity to work with a diverse range of clients from over 30 countries, speaking over 60 languages. As a Customer Support Consultant, you will be responsible for building positive and long-lasting relationships with customers, meeting team KPIs, and staying up-to-date with cutting-edge technology.
Key Responsibilities:
- Provide exceptional customer support via phone, email, or chat
- Meet or exceed team performance metrics
- Stay informed about the latest industry trends and developments
- Maintain confidentiality when handling sensitive customer information
- Develop in-depth knowledge of client products and services
- Collaborate with developers and other departments across various IT companies
Requirements:
- Excellent English skills (at least C1 level for both spoken and written)
- Previous experience in customer support, preferably in the gaming industry
- Strong knowledge of role-playing games (RPGs), mobile games, or streaming platforms
- Strong analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Preferred Qualifications:
- Experience in technical support
- Familiarity with Zendesk or other CRM systems
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Salary: $45,000 - $55,000 per annum, depending on experience
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