Operational Incident Resolution Specialist
2 semanas atrás
The Monitoring Team is a critical component of the Incident Response Center (IRC). As a key member of this team, your mission will be to ensure business continuity and protect customer experiences by proactively managing incidents. Your primary responsibilities will include monitoring all business systems, detecting incidents across multiple service dependencies, and executing appropriate redundancy protocols based on service type.
You will work closely with other teams to manage incident communication and documentation across all service types and criticality levels. Our team operates 24/7, ensuring immediate response and detailed incident reporting, documenting all actions and outcomes for transparency, accountability, and continuous improvement in incident management.
Join us in our Brazilian Playtech Managed Services (PTMS) office where we work together to support and enhance our live products and services. Be part of a global, dynamic, and innovative team that values collaboration, continuous learning, and excellence.
Required Skills & Qualifications:- You have previous experience in Monitoring, Incident Management, or a similar role (1 year minimum, 2 or more years recommended).
- Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
- Have good written and verbal communication skills in English and can communicate with team members, clients, and stakeholders in English.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.
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