
Chief Revenue Optimizer
2 semanas atrás
We are seeking a highly motivated and experienced professional to join our Global Onboarding & Success team in France. As a key member of this team, you will play a pivotal role in supporting our global revenue management ambition to provide Revenue Management Systems and expertise to hotels worldwide.
Key Responsibilities- Onboard new hotels with their chosen solution or with a new functionality.
- Assist hotels on distribution set-up and RMS set-up for successful go live, providing knowledge and experience with RM Solutions including configuration, functionality, and troubleshooting.
- Partner with hubs to support change management required, identify opportunity & risks for the projects, manage communications, and overall hotel & user satisfaction.
- Expertly manage the customer service queue, providing accurate guidance in response to tickets logged by RMS users and regional colleagues.
- Serve as the second level of support for Revenue Management Systems and related business processes, addressing questions on System Functionality, Data Configuration, Conceptual/Analytical Questions, Forecast and Decision Questions, Business Processes, Forecast Validation, and Revenue Management Systems Workflows.
- Experience with revenue management systems.
- Revenue management or hotel pricing knowledge is a plus.
- Fluent English skills.
- Technology savvy with an understanding of BI tools/processes.
- Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and onward distribution.
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Chief Revenue Officer
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