International Sales Support Specialist

4 semanas atrás


Florianópolis, Santa Catarina, Brasil Mohawk Industries, Inc. Tempo inteiro

Job Summary
At Mohawk Industries, we're committed to delivering exceptional customer solutions and process improvements. As a key member of our team, you will serve as a single point of contact for 30+ Territory Managers and District Managers within Residential Sales Intl. This role requires a high degree of skill and ability to explain complex matters related to customer orders and sales information to ensure customer and sales satisfaction.

Key Responsibilities
Analyze customer issues, investigate problems, and provide solutions that build customer and sales confidence.
Provide accurate and highly responsive resolution to a variety of service and processing related, incoming sales requests.
Proactively monitor and analyze reports to reduce bottlenecks related to potential service failure.
Serve as a liaison between customer and other Mohawk departments and effectively interact with all team members to resolve customers' needs.
Provide troubleshooting assistance for customer orders, account statuses, and relevant issues.

Requirements
High School Diploma.
Minimum of 5 years of related customer-facing experience.
Demonstrated growth with progressive roles.
Prefer working knowledge of CRM management or Salesforce, and AS400.
Experience in Flooring Industry is preferred.

What We Offer
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. We are an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.


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