Digital Asset Relationship Manager

2 semanas atrás

Campinas, São Paulo, Brasil beBeeClient Tempo inteiro R$50.000 - R$80.000
Key Account Liaison

We are seeking a highly skilled professional to join our team as a Key Account Liaison. This individual will be responsible for fostering strong relationships with clients across the LATAM region, providing exceptional customer service and support.

About Us

We are a leading provider of digital asset solutions, dedicated to enabling our clients to securely navigate the digital asset space. With a focus on innovation and excellence, we strive to deliver unparalleled results for our clients.

Job Summary

The ideal candidate will work closely with institutional clients and partners, providing tailored support and guidance to ensure they are optimizing our suite of products.

Responsibilities:
  • Client Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition and understanding of our products and services.
  • Relationship Building: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact and champion.
  • Customer Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
  • Feedback and Insights: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Required Skills and Qualifications:
  1. Language Proficiency: Fluent in both English and Portuguese, with Spanish preferred.
  2. Customer Service: Strong motivation to be a champion of customers and represent their voice with empathy.
  3. Problem Solving: Ability to handle conflicting priorities and creative problem-solving skills.
  4. Communication: Strong written and verbal communication skills.
  5. Industry Knowledge: Experience in the cryptocurrency trading and custody space is preferred.
Benefits

This role offers a unique opportunity to make a meaningful impact on our clients' success and growth. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.

Others

Please note that this is not a remote position. The successful candidate must be based in Sao Paulo and willing to travel as required.

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