Luxury Training Specialist

Há 2 dias


São Paulo, São Paulo, Brasil Swarovski Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Luxury Training Specialist to join our team at Swarovski. As a key member of our training team, you will be responsible for delivering and recording ILT trainings on brand, product, service, and sales, as well as clienteling, styling, specialist skills, and soft skills.

Key Responsibilities:

  • Organize, manage, and deliver ILT trainings to enhance sales and service skills.
  • Lead a culture of coaching by observing interactions with customers and leveraging role play and coaching to enhance performance.
  • Support the Manager in building individual coaching plans after performance analysis.
  • Leverage Voice of Customer and Service Audit results to coach individuals and teams to improve service and sales.
  • Track and manage the quality and impact of all trainings and provide regular follow-up to sustain learning.
  • Create an engaging, results-driven, and experiential learning experience.
  • Work cross-functionally with the District Manager/Area Manager to organize and deliver trainings, share feedback, and highlight potential future talent.
  • Ensure consistent onboarding for all new starters.
About You

We are looking for a highly motivated and experienced individual with a Bachelor's degree and 3-5 years of professional training experience in luxury retail. You should have strong analytical and communication skills, as well as an advanced level of Portuguese and English. Spanish is a plus.

What We Offer

As a Luxury Training Specialist at Swarovski, you can expect a range of benefits, including:

  • Swarovski Products Discount
  • Medical Insurance
  • Attractive Conditions for pension funds
  • Wellness offerings available on-site
  • Subsidized public transport
  • Meal Ticket

About Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds, and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.

Equal Employment Opportunity

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.


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