Customer Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$60.000 - US$75.000
Job Description

We are seeking a Customer Support Specialist to join our Operations team, who understands the importance of delivering exceptional service and is passionate about technology and AI. This role combines technical problem-solving with client-facing strategy, ideal for those who enjoy working at the intersection of AI, engineering, and customer success.

Key Responsibilities:
  • Configure and customize AI assistants using internal tools and scripts or logic workflows as needed.
  • Provide first-line support for technical issues, reproducing bugs, analyzing logs, and escalating to engineering teams when necessary.
  • Troubleshoot API integrations, authentication flows, and data connectivity issues.
  • Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
  • Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
  • Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).
Requirements:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related fields.
  • 1-3 years of experience in technical support, onboarding, or implementation engineering roles.
  • Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
  • Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
  • Strong problem-solving and analytical skills with the ability to debug technical issues.
  • Ability to read and write basic scripts (Python/JavaScript) is a plus.
  • Experience with cloud platforms (AWS, GCP, Azure) is a plus.
  • Strong communication skills with the ability to translate technical concepts for non-technical users.
What We Offer:
  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like.

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